Not friendly night shift front staff. Took them forever to check in. Then we were given the keys withou telling us anything, not room nr not which way to go, nothing! Next morning we go to the breakfast restaurant. Another rude staff. After waiting for over 5 min we finally get seated. After another 5 min she brings us 1 menu for 5 people. Then she starts taking order from 1 table that got there before us and one that got there after us. She skipped us. After over 15 minutes of wait we asked how much longer before taking our order and, maybe, get the food. She said it was going to be a very long time because she was alone (but there were only 3 tables occupied) and that the cooks were out helping her instead of cooking. So, after over 20 minutes, we decided to leave. Its not a cheap hotel (and NOT worth the money). We checked out the night before due day (around 10:00PM) the front desk lady, couldn't check us out. She had no clue. She told us to leave and call back the next morning to make sure they would check us out over the phone. If you decide to charge people full and expensive price then, you need to have staff available and provide great customer service otherwise give the customer a discount or lower your prices!!! This hotel was a joke.
翻譯