巴爾的摩Mt Hebron Baptist Church附近酒店

這家酒店一定很努力省錢。主大廳和二樓的其餘部分都凍結了（前台人員穿著冬衣）並且很暗。樓上的走廊似乎沒有暖氣。共享區域有點破舊。房間本來可以不錯，但他們不帶我們就把我們放進了一個有殘障的房間。我的主要抱怨是房間非常黑暗，電話無法正常工作。一盞簡陋的檯燈不足以在辦公桌上進行任何工作。其他燈泡的電壓很低，前面只有一個小聚光燈-連壁櫥都看不見。最大的問題是我打電話給前台，並要求另外加一盞燈[這樣我就可以做一些工作。我把電話的問題告知了他們，並告訴他們可能無法解決這些問題，但她會聯繫鄉親進行查看。然後她打電話給我（用我的手機），並告訴我在整個酒店中我沒有其他電話可以使用！即使我們已經打開包裝，她說我可以改變房間，但房間有限，因為有些人正在清洗地毯。我問：“為什麼他們不能從正在打掃的房間中拿出一盞燈？”。顯然，“工程師”不願意移動一個，來到我的房間告訴我，只有他可以安排另一盞燈，而且再說一次，沒有燈可以帶給我住一晚。他只提議遮擋房間裡一盞立燈。在他同意帶燈之前，我們不得不來回爭論。 付費賓客是否應該在完全光線不足的房間裡檢查所有燈具？前台的女人完全被“工程師”嚇倒了。 當我們退房時，前台服務人員道了歉，並說她會為我們的麻煩爭取更多的積分-但這沒有發生。該地區還有許多其他酒店-不要在這裡浪費時間！停車人員非常有幫助，很有禮貌。

We came to Baltimore to celebrate my husband’s Retirement. As part of his retirement gift, I was treating him to a weekend of Yankee games vs the Orioles. It started before we even got here. We requested an early checkin and were Willing to pay the $21. When we called the night before, the person had no idea what we were talking about paying $21 for an early check-in. No problem. We arrived and wanted to get a drink before heading out for the Friday night game. The front lobby was blocked off, we didn’t know what was going on. When we came back from the game, we couldn’t even come into the bar. Then Day 2. We come down to the front desk and ask where the restaurant is. They said that breakfast ended at 10:00. I said, oh I read that breakfast ended at 11:00am on Saturday & Sunday. The response was that breakfast ended at 10:00am today because of the “Birthday Party”. And the restaurant was closed due to “a regular renting out the restaurant, bar and lobby for a birthday party”. Ok, so we booked this hotel celebrating a Retirement, which by the way, is a huge life event. And we chose this property based on them having a restaurant and bar, in which to celebrate. Neither of which was available to us on Friday or Saturday! I think you should advise your guests if such amenities are not going to be available during their stay. It was very uncomfortable trying to walk into the lobby that was being used for a party. Needless to say, we had to walk elsewhere in 100° heat to other restaurants and to have a drink somewhere else. All of why we picked this property in the 1st place! I worked in a 5* resort in Hershey PA for years. This never would have happened there. We would have informed our guests ahead of time. It was embarrassing that I tried to plan an incredible Retirement weekend for my husband, but nothing seemed to work out. I understand that your regulars are important. But please understand that “our” once in a lifetime event was important to us as well.

這是我第一次來這家酒店，我感到非常受員工歡迎，他們超級友好，專業，乾淨。這讓我感到舒適，房間很漂亮，浴室很漂亮，我不想離開我所愛的地方，因為我的名字在電視上，我肯定會很快回來的。

客戶服務非常好！ ！兩位值班的女士-抵達時在接待台展示了A +客戶服務。喜歡和他們聊天！ 代客服務員很棒，尤其是Ariel。絕對可以超越汽車，即使有東西遺留在車內。結帳時，其中一輛車已經準備好了！ 在這裡有很棒的經驗！

I spent one weekend night here. My GPS took me to the stores in front of the hotel. I was in a Williams and Sonoma parking lot so if that happens to you, just know you need to follow the road next to the parking garage to behind the Williams and Sonoma and you'll find the hotel. Not the hotel's fault, I'm just mentioning it in case it happens to you too. The two gentlemen at the front desk for check in were both very nice. I went to my room and found it to be clean and very spacious. It was very dark though and the whole inside of the room and hotel just seems old. The room was pretty hot when I got in there but it was the hottest weekend of the year and I figured had just been hotter because housekeeping turned the temperature up like a lot do after somebody checks out. At check in, I had asked about a restaurant but they said that theirs closed during Covid and never reopened. They did give me a sheet with a bunch of local recommendations for other restaurants. I picked one of those and when I went back to the lobby to go eat, I overheard workers talking about the broken AC. So the reason my room was hot is because the whole hotel's AC had gone out. This just happens, I get it. I'll say that the hotel had somebody out there in just a couple hours to have it fixed and my room was getting cool by the time I was ready to go to bed which was good. Unfortunately, I had to leave at 0745 on Saturday morning and their breakfast doesn't start until 0800 on the weekends. It's earlier on a weekday. I wish this policy would be changed. The price was reasonable and the location was pretty convenient for what I was in town for. I'm not sure I would stay here again though if I ever end up staying in Baltimore again.

酒店很舒適，價格對於美國消費應該不算高。大廳的前台人員比較有耐心，可以叫的士，去華盛頓機場叫的士時，門口的服務生直接叫了門口的凱迪拉克，老貴老貴，不知道有沒有的士可以去機場的。機場大巴是沒有的。

酒店工作人員從前台到清潔人員都特別親切。位置離港口幾個街區,位於列剋星敦市場旁邊。早餐不錯,有華夫餅機,雞蛋,香腸,美味的燕麥粥,各種加店。藍莓果醬和糖果山核桃是我最喜歡的。房間寬敞乾淨,牀很舒服,枕頭也很舒服。總體來說我肯定會推薦。對於服務來說,這是一個很棒的價格。新裝修的!

總體經驗低於標準桿。從迫切需要清潔的地毯到明顯的疏忽,在多個樓層的冰機無法操作,儘管我每天都報告9樓的冰機,但它從未運作過。由於每天的250-450會議出席,嚴重妨礙了我們進行會議更改的能力,因爲沒有一天所有4部電梯同時運行。在一天早上的會議上,我不得不等25分鐘才能乘坐電梯到達頂層會議空間。我終於找到了一條穿過服務電梯的後路到達那裏。完全不能接受。我確實期望在旗艦酒店中出現這種程度的疏忽。顯然,員工短缺也是一個問題。最後,酒店餐廳的價格完全與外部設施不符。爲一碗燕麥粥收取12美元,或爲煎餅早餐收取21美元,這太淫穢了。完全被經驗所忽視。