來自住宿之回應: Dear guest, thank you for taking the time to share your review with us. We are deeply apologized for your inconveniences that you are facing during your stay with us. Please be informed that we will bring this matter to our management attention and will look into a better solution for this issue. We really appreciated your effort to raise this matter. Hope to serve you better in the nearest future. Best regards,
訪客
景觀豪華房
入住日期 2023年8月
獨自旅遊
1則評價
8.5/10
很好
發佈於 2023年9月11日
Overall ok, just cadar tak brapa bersih and lampu meja tak on dan berhabuk. Overall ok, dgn kawasan strategik dan ada pengawasan cctv yg baik. Since sy seorang je travel, boleh la.
翻譯
來自住宿之回應: Dear guest, thank you for taking the time to share your review with us. Hope to serve you better in the nearest future.Best regards,
The hotel good. The staff very friendly and Location near evo mall. Worth to staying. Will come back again..
翻譯
來自住宿之回應: Dear guest, thank you so much for the kind review. We work really hard to offer the best accommodation service to you, so we are happy to see that reflected in your recent visit. We are really glad to receive your review. Looking forward to see you again in the near future. We will keep fix to upgrade to serve you better in futureBest regards..
Ni Putu Ayu Krisna
景觀家庭房
入住日期 2024年11月
家庭旅遊
11則評價
3.5/10
發佈於 2024年12月14日
Lift mati, handuk tdk diganti apabila sudah kotor, kamar tdk di clean up
翻譯
來自住宿之回應: Dear Guest Thank you for taking time to share your review with us. We are deeply apologized for your inconveniences that you are facing during your stay with us. Our hotel under renovation and we are upgrading. New management taking over now. Our goal is always to provided excellent customer service. So we're disappointed that we didnt meet your expectations. we keep working hard to fix all the issues here. Sorry for the inconvenience happen. BEST REGARDS
Arm Jaszly
景觀豪華房
入住日期 2024年9月
商務旅客
11則評價
5.5/10
發佈於 2024年10月25日
Not worth for money even for 1 night stay. First & last. Poor management.
翻譯
來自住宿之回應: Dear Guest Thank you for taking time to share your review with us. We are deeply apologized for your inconveniences that you are facing during your stay with us. Our hotel under renovation and we are upgrading. New management taking over now. Our goal is always to provided excellent customer service. So we're disappointed that we didnt meet your expectations. we keep working hard to fix all the issues here. Sorry for the inconvenience happen. BEST REGARDS
MAIZATUL MUNIRAH
豪華房(無窗
入住日期 2024年8月
家庭旅遊
1則評價
6.0/10
發佈於 2024年11月6日
Small room. Bed too near to toilet. Toilet a lil bit dirty and smell.
Bad lighting
翻譯
來自住宿之回應: Dear Guest Thank you for taking time to share your review with us. We are deeply apologized for your inconveniences that you are facing during your stay with us. Our hotel under renovation and we are upgrading. New management taking over now. Our goal is always to provided excellent customer service. So we're disappointed that we didnt meet your expectations. we keep working hard to fix all the issues here. Sorry for the inconvenience happen. BEST REGARDS
Furniture broken. Aircond broken. Got unpleasant smells.
Not clean at all.
Bathroom tiles mouldy and dirty.
翻譯
來自住宿之回應: Dear guest we are sorry to hear such a negative experience. our goal is always to provide excellent service. so we;re dissappointed that we didnt meet your expectations. Thank you for bringing this to our attention.we will taking steps to fix the issue. we will promise that we will serve your better in future. BEST REGARDS !!