安納塔拉迪沙魯海岸別墅度假村的評論

來自住宿之回應: Dear Guest User,Thank you for sharing your detailed feedback about your recent stay with us. We’re pleased to know that you enjoyed the comfortable hotel environment, our amenities, and the check-in experience, as well as the quality of service provided by our team.We sincerely apologize for the shortcoming you mentioned regarding the cleanliness of your room, particularly the mold in the bathroom shower. This does not meet our usual high standards, and we truly appreciate you bringing it to our attention. Your comments have been shared with our housekeeping team to ensure this issue is addressed immediately.We value your feedback as it helps us improve, and we hope to welcome you back in the future for an even better experience.Warm regards,Peter WagnerResort Manager

來自住宿之回應: Dear Guest User, Thank you for taking the time to share your experience regarding your recent stay in our Deluxe Sea View Corner Room.We apologize for the issues you faced with the shower water pressure and temperature. We will address this with our maintenance team to ensure it is resolved promptly. We also regret that the room service and overall service did not meet your expectations and that you experienced delays in room changes.We appreciate your feedback on the value for money and the differences in pricing. Your comments are valuable to us, and we will review them carefully to improve our services and offerings.Thank you again for your input. We hope to have the opportunity to better meet your expectations in the future.Best regards,Peter WagnerResort Manager

來自住宿之回應: Dear Sweetbebe,Thank you for taking the time to share your feedback regarding your recent stay with us in August 2024. We sincerely apologize for the challenges you faced during your visit and appreciate the opportunity to address your concerns.At Anantara Desaru Coast Resort & Villas, we strive to provide a seamless and enjoyable experience for all our guests. We regret that your stay did not meet these expectations and that you encountered issues with the hotel facilities, room readiness, and Spa services.Please be assured that we have an extensive maintenance program in place to ensure that our facilities are in top condition. We are continuously working on improving our services and addressing any maintenance issues promptly.Additionally, as our resort is situated within a natural habitat, we do encounter a variety of wildlife. We take measures to manage this aspect to ensure the comfort of our guests, and we appreciate your understanding of the unique environment we offer.We value your feedback and would like to assure you that your comments have been taken seriously. If you have any further details or suggestions, please feel free to share them with us. We hope to have the opportunity to welcome you back and provide you with a much-improved stay.Kind regards,Peter WagnerResort Manager

來自住宿之回應: Dear Niuchangyitongxue,Thank you for your wonderful review following your stay in the Deluxe Sea View Room in July 2024. We are thrilled to hear that you had a perfect experience at Anantara Desaru Coast Resort & Villas.We appreciate your kind words about our new facilities, excellent hygiene, and great environment. It's fantastic to know that you enjoyed the variety of activities available at the hotel and found the service in our restaurants commendable. We're delighted that you found the breakfast and other meals delicious and high in value.Your positive feedback motivates us to continue delivering exceptional experiences to all our guests. We look forward to welcoming you back in the future.Kind regards,Peter WagnerResort Manager

來自住宿之回應: Dear Guest User,Thank you for sharing your positive review of your recent stay with us. We are delighted to hear that you found the room spacious, the hotel environment pleasant, and the buffet value for money.We are pleased that you had a comfortable stay and enjoyed the amenities and cleanliness of our property. Your feedback about our service is noted, and we will continue to strive for excellence in all areas.We look forward to welcoming you back for another great experience.Best regards,Peter WagnerResort Manager

來自住宿之回應: 親愛的SunnyGG79 來自迪沙魯安納塔拉的問候。 我們很高興在您最近入住我們酒店後收到您的好評。看來您度過了一段愉快的時光並享受了我們度假村寧靜的氛圍。我們相信您能夠充分利用寶貴的時間，並帶回家一些值得珍惜的美好回憶。 我們期待您盡快回來，享受另一次令人驚嘆的安納塔拉體驗。 此致 克里斯蒂安·杰拉特 總經理

來自住宿之回應: 親愛的旅客 來自迪沙魯安納塔拉的問候。 非常高興收到您的精彩評價。我們很高興得知您喜歡度假村、設施和我們的服務。我們的豪華海景房位於二樓和三樓，可欣賞鬱鬱蔥蔥的熱帶花園和南海的最佳景觀。我們的兩家餐廳都是您享用傳統正宗馬來西亞和泰國美食的完美選擇，或在我們的招牌餐廳 SeaFireSalt 享用完美的烤牛排。我們真誠地希望我們還有機會歡迎您再次光臨豪華海灘度假勝地。 此致 克里斯蒂安·杰拉特 總經理

來自住宿之回應: 親愛的佩吉 來自迪沙魯安納塔拉的問候。 我謹代表我們的團隊感謝您抽出寶貴的時間與我們分享您最近入住的回饋。很高興得知您喜歡這家飯店、度假村的設施和寧靜的氛圍。團隊致力於提供卓越的賓客體驗，並竭盡全力創造美好回憶。請接受我誠摯的歉意，我們在早餐和客房內用餐期間未能達到我們自己的服務標準。事實上，早餐可能會很繁忙，尤其是在 09:00 -10:00 期間，因此我們透過安納塔拉應用程式和餐廳的標誌告知客人不同的時間。請放心，我們已經採取了額外措施來改善這些體驗。 我們真誠地期待您在不久的將來再次入住我們的酒店。 此致 克里斯蒂安·杰拉特 總經理

來自住宿之回應: 親愛的Letaotaotq 來自迪沙魯安納塔拉的問候。 我們非常感謝您最近入住我們度假村後給予的精彩評價。我們的豪華海景角房設有 L 形包裹陽台，特別是其壯麗的景色和鞦韆床非常受歡迎。非常感謝您對我們豐富的早餐的稱讚，我相信我們的烹飪同事會很興奮。 我們非常期待很快再次見到您，在我們的度假村享受另一次豪華度假體驗。 此致 克里斯蒂安·杰拉特 總經理

來自住宿之回應: 親愛的陳桂林 來自迪沙魯安納塔拉的問候。 非常感謝您給予我們精彩而正面的評價和 5 星評級。我們很高興得知您喜歡度假村的飯店設施、地點和服務。我真誠地希望您能夠使用豪華海景角房的鞦韆床，因為這裡是放鬆身心並觀察周圍世界的最佳場所。我們非常期待您再次光臨我們的小天堂度假村，享受另一次豪華海灘度假體驗。 此致 克里斯蒂安·杰拉特 總經理

來自住宿之回應: 親愛的L♥️W 來自迪沙魯海岸安納塔拉的問候。 我們很高興看到您最近在我們度假村的住宿體驗非常出色。非常感謝您與我們和旅遊界分享您的精彩體驗。看到您在我們這裡度過瞭如此愉快的時光，我們感到非常高興，而且您似乎充分利用了寶貴的時間，享受了不同的設施和活動。請放心，我們會將您的精彩評論和讚美轉達給我們的團隊，因為這會讓他們受到啟發和動力。 我們期待很快再次歡迎您在我們的小天堂度假村度過另一個當之無愧的海灘假期。 此致 克里斯蒂安·杰拉特 總經理

來自住宿之回應: 親愛的安吉 來自迪沙魯安納塔拉的問候。 非常感謝您給我們 5 星評級和稱讚的評論。看到我們的客人留下如此好的印象並與我們一起享受他們應得的假期，我們總是很興奮。我們真誠地希望我們有更多機會再次歡迎您來到我們的小天堂度假村。 此致 克里斯蒂安·杰拉特 總經理

來自住宿之回應: Dear TravellerGreetings from Anantara Desaru. It is with great pleasure receiving and reading your wonderful review and feedback. We are very excited seeing your stay with us has been such a peasant and enjoyable experience and you had a remarkable holiday whilst staying at the resort. It is feedback like yours which keeps the team motivated and inspired to continue to strive for excellence. We are looking forward welcoming you hopefully back in the not-so-distant future.Best regardsChristian GerartGeneral Manager

來自住宿之回應: 親愛的 Melanie_wu 來自迪沙魯安納塔拉的問候。非常感謝您給予我們如此精彩的評論和回饋，我真的很感激。我們很高興得知您最近在我們這裡的住宿經歷如此出色，並且您對住宿的各個方面都很滿意。我們相信您充分利用了寶貴的時間並享受了寧靜的氛圍、設施和服務。感謝您讓我們知道您在計劃下次訪問迪沙魯時會再次訪問我們。我們期待很快再次歡迎您。謹致問候 Christian Gerart總經理