曼谷智選假日酒店

前台接待的個別人員嚴重歧視中國人 1.衹有我被要求交1000泰銖按金。 這個酒店我今年3月住過，因為不需要交按金，和良好的位置讓我11月的旅行再次選擇入住，但是這次前台接待完全不同。在我旁邊接待的台灣護照和印度護照都是快速入住，不需要按金，但是我們中國護照被要求付款按金。 2.改變我的房間，給了尾房。 我提前寫了郵件，告知了入住偏好，郵件答應了，而且我看到原來給我安排的房間號（圖片上有），跟我要求的一樣。但是這位前台接待卻改變了我們的房間，給我們換成了滿是黴味，沒有陽光的尾房。 3.沒有任何提示不告知有早餐，和用餐時間以及地點。 因為我住過這裏所以我知道是包含早餐和在哪吃飯，但是接待完全不告知，如果我沒住過呢？ 4.故意延遲拿寄存行李 我把取行李牌給前台後等了10分鐘都沒見我們的行李箱，在我後到的白種人的行李都由搬運工完成運送。等待10分鐘後，我再次去詢問，這時候前台才把我們的行李牌給了搬運工。 這些經歷清楚地表明，儘管這家酒店表面上看起來很有魅力，很方便，但它缺乏平等和尊重顧客的基本價值觀。因此，我不會推薦給任何尋求公平友好的服務體驗的人。 Complaint Regarding Discriminatory Treatment and Poor Service Experience I am writing to express my deep dissatisfaction and disappointment regarding the recent stay at your hotel on 11.1. As a repeat guest who chose your hotel for its convenient location and previous positive experience in March this year, I was extremely surprised and offended by the discriminatory treatment and substandard service I received during my recent visit. 1. Discriminatory Deposit Requirement:Upon check-in, I was inexplicably required to pay a THB 1,000 deposit, which was not the case during my previous stay. To my astonishment, guests with ********* and Indian passports who were being checked in right next to me were swiftly processed without any deposit requirement. This clear distinction based solely on our national passports is unacceptable and suggests a discriminatory practice against Chinese guests. 2. Change of Room to an Inferior One:Prior to my arrival, I had sent an email outlining my room preferences, which were acknowledged and seemingly honored, as evidenced by the room number provided in your response （attached is the screenshot for reference）. However, the front desk attendant unilaterally changed our room assignment to a poorly lit, moldy corner room devoid of natural light. This breach of promise and disregard for my preferences is unacceptable. 3. Lack of Information Regarding Breakfast:Although I was aware from my previous stay that breakfast was included and knew where to find it, the front desk attendant failed to inform us of this service, its timing, or location. Imagine if I were a first-time guest; I would have been left in the dark completely. This lack of basic customer service and communication is disappointing. 4. Delay in Retrieving Stored Luggage:After presenting my luggage claim tag, I waited for over 10 minutes without seeing our suitcases arrive. During this time, luggage for a subsequently arriving Caucasian guest was promptly delivered by the luggage porter. When I inquired after the 10-minute wait, the front desk finally handed over our luggage tags to the porter. This deliberate delay in service further exacerbates my dissatisfaction. These experiences have clearly demonstrated that despite your hotel's apparent charm and convenience, it lacks the fundamental values of equality and respect for all guests. Consequently, I can confidently state that I will never choose to stay here again and will not recommend it to anyone seeking a fair and friendly service experience. I urge you to take immediate action to address these issues, including investigating the discriminatory behavior of the front desk staff involved and implementing measures to ensure that all guests are treated equally and with respect. Thank you for your attention to this matter. I look forward to a prompt and satisfactory response.

一如既往的滿意，交通便利，硬件舒適。 隔壁711能買到很多食物飲料。 酒店默認早餐B1中規中矩，種類不多，馬馬虎虎炒麪+酸奶對付一下。 地面一層外屬24小時咖啡餐吧菜品豐富，大早餐可以吃到爽，各種配置可選，一份平均88 RMB有實力的可以試試。 周邊沿街小餐館菜品豐富，環境東南亞，服務小哥輕鬆有趣。 打車問題，其實不是問題，問題是你選高峯上下班去機場，那肯定堵司機不願來。正常清早、白天叫Grab無任何壓力。

酒店在BTS Chong Nonsi站邊上的小巷子裏，從主路轉入巷子後，大約要走3分鐘到酒店門口，出行非常方便。 房間面積夠大，因為不臨主街，所以沒有摩託車噪聲，但房門隔音一般，門外講話聲、關門聲會影響睡眠。 早餐是在樓下的咖啡廳，豐富度一般，但可以選多種雞蛋做法。而且巷子口出去就有711。 酒店邊上有好幾家著名的餐廳，吃飯很方便，味道也有特色。 總的來説，如果大部分時間在外面遊玩，住這兒是個不錯的選擇。如果要宅酒店就不合適了。

The hotel has all you need, clean, friendly staff; good breakfast and a short walk to Patong beach. Room was modern; fridge; good shower and tea / coffee making facilities. A nice pool with pool bar; even has a laundry facility; washers; dryers and irons. Value for money, no frills…..

酒店位置鄰近BTS空鐵站和碼頭,分別步行5-10分鐘就可到達。 因為酒店是2024年新開幕所以泳池健身室等設施和房間也很新，但房間一開門進去時有些異味而且浴室去水有點慢容易溢出水，而標準大床房的床褥是Queen size感覺兩個成人睡有點窄。 早餐選擇有點少味道正常，酒店樓下有Amazon Cafe。