來自住宿之回應: Thank you for taking the time to share your feedback.We appreciate your comments regarding the cleanliness, the complimentary rooftop gym, and the convenience of nearby dining options. We’re sorry to hear that the room size, road noise, and service experience did not fully meet your expectations.Your feedback has been shared with our team for further review and improvement, as guest comfort and service quality are very important to us. We truly value your comments and hope to have the opportunity to welcome you again and provide you with a better experience in the future.Warm regards,Zazz Urban Bangkok Team
訪客
Z Plus Premier 特大床房間
入住日期 2025年11月
情侶
1則評價
8.0/10
很好
發佈於 2025年12月16日
飯店人員服務很好,房間清潔不錯
來自住宿之回應: Thank you very much for your kind review 😊We’re delighted to hear that our staff provided excellent service and that you found the rooms very clean. Your positive feedback truly means a lot to our team and motivates us to continue delivering the best experience possible.We look forward to welcoming you again in the future.Warm regards,Zazz Urban Bangkok Team
來自住宿之回應: Thank you very much for taking the time to share your detailed feedback.We’re glad to hear that you found our location convenient, enjoyed the nearby amenities, and had a comfortable night’s sleep on our bed. At the same time, we sincerely apologize for the inconvenience you experienced during your stay.We are very sorry about the late-night disturbance caused by the door knocking this is certainly not acceptable, and we understand how frustrating it must have been. We also appreciate your comments regarding the bathroom amenities and the fluctuating shower water temperature. Your feedback has been shared with our housekeeping and maintenance teams so that we can review and improve these areas.Thank you again for bringing these matters to our attention. We truly value your comments and hope to have the opportunity to welcome you back for a more comfortable and pleasant stay in the future.Warm regards,Zazz Urban Bangkok Team