漢廷頓貝斯特韋斯特酒店(Best Western Huntington Mall Inn)

Room is falling apart, carpet is peeling up in room, room doors didn’t work 3 times, side door swiper didn’t work, no elevator, smoke detector beeping every 10secs down that hall.

It was not very clean and there was a lot of noise at night (traffic, trains and other guests).

Good location. Rooms were dirty, curtains falling off windows. Walls need painted, new carpet, ceiling in bathroom falling down, tub stained. Remote for tv didn’t work properly x2. Breakfast at 915am bare.

I met Jake, the very personable manager. He was dressed in an impressive suit, professional and yet quite welcoming. But the best was Donna, the front desk clerk. She was so sweet, I felt she was inviting me into her.own home. Fabulous job to all, thank you!

Oh, where do I begin? Check in itself was a rough experience. We understand they have new systems and the staff needs time to learn them however when day one of this new system they come across problems with not knowing how then the general manager leaves in the middle of it unsolved just seems a bit irresponsible. Because of the trouble with check in they proceeded to charge me multiple times for my stay. We finally get into a room and it is not the king bed non smoking room wr reserved, it is a two double bed smoking room. We go back to the desk and tell them there must be a mistake and they say they rented their last one just a bit ago. Another lady finally chimes in and says they just cleaned one we are good. We get into the room with the toilet full and sink barely drains. They proceeded to continue to charge my card in the night because they had no idea how to manage the new system alone.

The motel was a decent value. It need some attention with the plaster in the bathroom. The staff was slow in responding. Ran out of some essential breakfast foods so we went without.

When I arrived I was given a 1st floor room, and it was occupied when I got there, by a homeless guy, who broke in through the window. I was then given a second floor room the had a chirping smoke detector which drives be nuts. They didn't have batteries so my third room on the same night was just okay. Overall the front desk guy did what he could, but the facility was just unacceptable. I should have left it requested a refund.

This stay was absolutely terrible. The night started off bad because my door would not work because it was stuck so the employees moved me to a different room where the sheets were dirty, there was a suspicious stain on the floor and the refrigerator had so many scratch marks. Not to mention the place reaked of ****. Also, I was only issued a partial refund which is totally unacceptable. I should not have to pay for a stay as bad as this. I actually moved to a different hotel and had such a better experience there