棉之屋酒店，傲途格精選

這是我住過的最糟糕的萬豪酒店，第一次遇到故意對客人說「不」的酒店。 故事很簡單：5月11日中午，我入住了棉花之家飯店。由於房間需要打掃，我們把行李寄存在前台，辦完入住手續，就去探索巴塞隆納了。辦理入住手續時，我們向前台服務員要了一個更硬的枕頭和一條毯子，他答應提供這些東西，並向我們保證它們會和我們的行李一起送到我們的房間。 下午6點左右我們回到前台，拿了房間鑰匙，進了房間，卻發現枕頭、棉被、行李都沒有送來。我的妻子以為他們只是忘記了，但這只是我們最糟糕經歷的開始：我的妻子下樓去與前台交談。讓我驚訝的是，她獨自回來了，拖著我們的兩個大行李箱。儘管包括服務生在內的多名工作人員看到她在搬運行李，但沒有人主動提供協助。她在前台重申了我們要枕頭和毯子的要求，他們回覆說他們會調查一下。 到晚上10點，我們還沒有收到任何回覆。我打電話給前台重複我們的要求，他們說他們會繼續尋找。大約一個小時後，有人粗魯地敲門，隨後一名傲慢的工作人員（我的妻子認出他是之前忽視她的服務員）遞給她兩張床單。他聲稱這是他們能找到的唯一物品，並補充道，“好吧？好吧！”以一種傲慢的方式結束談話。我在陽台上，沒有看到這次交流，但我聽到了粗魯的語氣。當我看到床單時，我意識到這不僅僅是因為缺乏更硬的枕頭或毯子，而是因為歧視。 我拿著2張床單衝到大廳，詢問前台飯店經理是否有空。另一位傲慢的工作人員說經理不在，我可以和她說話。我問整個飯店是不是沒有毯子？她說沒有。我問如果客人在房間裡感到寒冷，他們會提供什麼。她說我拿著的兩張床單。我問她，身為萬豪酒店的工作人員，她是否確定這就是他們提供的幫助。此時，另一名男性工作人員（可以在我的照片中看到）出現並重申這兩張床單被視為毯子。這段荒唐的對話幾乎讓我氣笑了。然後我問：“如果我錄下這段對話，你會在鏡頭前用英語說我拿著的床單就是你認為的毯子，好嗎？”然後他們意識到繼續撒謊會讓他們沒有出路。注意：我不會說西班牙語，我和他們的所有對話都是用英語，他們也是。 這時，前台後面的房間裡走了出來一位看上去比較高級的女士，說道：“抱歉，我去給您拿一條毯子。”這是我第一次聽到道歉。 這馬

One of the nicest hotels I’ve ever stayed in. The staff were absolutely incredible, and the amenities excellent. The hotels restaurant was better overall than some of the Michelin starred places we dined at in Barcelona. The concierge was remarkably knowledgeable about the surrounding area and things to do, the gym was pleasant if quite small, and Reyes was excellent help in leaving and arriving at the hotel.

We had such a great stay. For us, breakfast was included and was very good. The staff was great. The bellman ran us down a cab or they prearranged us a cab. We were always greeted when we arrived back from the day. The room was great with the balcony overlooking the courtyard. The location was close to the gothic area. We like to walk and wasn’t too far from the beach and port. The concierge gave us some good recommendations for things to do. We loved the old building which the bellman told us about when taking us and our luggage to our room. We would recommend Cotton House to anyone going to Barcelona.

Beautiful hotel with an interesting history. The architecture and decor were stunning. Staff, from front desk to restaurant, were fantastic. Batuar breakfast and dinner were amazing. One of the best hotel dinners I’ve had in 40 years of traveling. Pricey but worth the splurge IMO.