Hampton Inns are usually pretty good in my experience and this was an old one that was refreshed into a Spark. This was the first AND last Spark I will stay in. I reserved a King room and the room was a bit underwhelming for refreshed room, for example there was only USB charging on one side of the bed with no outlet on the other side. For the side with two USB ports I tried plugging in two phones and it would not support even one, too low of power output so didn't charge. Ended up charging phone with my battery pack. For cleanliness, there was some pieces of hair on the bed sheets we had to remove, always makes you wonder if they really changed the linens. We checked in online and arrived super late and just wanted to sleep so we did not complain. HVAC controls were broke, display was blank, but fan was running and temp was okay so again did not complain as we were mainly there to sleep and leave. We were a bit mad there was only 1 washcloth provided, I hope this was an oversight by the staff and not intentional. It took about 5-6 minutes to get warm water to the showers, there must be something wrong because it never got hot after waiting ten minutes but was warm enough to stand in and the faucet had warm water after that no matter if you had hot or cold selected. I suspect a faulty mixing valve allowing it to cross over. Furniture was newer as part of the refresh but sparce as well, no drawers, just tables. No place for the Bible so was just sitting out, but cleanliness was not next to godliness as some trash was sitting on it. Breakfast was a bit sparce as well but bagels were good and coffee was above average. We were there a total of 9 hrs but had we had kids or stayed more than the night we probably would have checked out and went elsewhere. I feel like the refresh was lipstick on a pig and none of the infrastructure was improved to make for a great guest experience.
翻譯