Terrible and comical experience!
It was a terrible experience. I had a room confirmed and tried to check in at 11:30 PM as I was busy all day. When I got there, the young Gen Z person at the desk did not speak or welcome me and when I said I needed to check in, he put his hands over his face and said, "Ohhhhh No." He never addressed me directly, but he turned around and walked away, then a little petite guy comes up and says they had computer issues and some rooms showed clean but were actually dirty and they didn't have any maids working then. He and another girl said they were going to clean the rooms. I was very understanding, but then when I sat in the lobby for almost an hour with no communcation, the little guy comes by and I ask him what the situation is as I have been waiting for awhile. He rudly says I can cancel my reservation if I want, I was like, it's almost 1:00 AM, he says, "what do you want me to do about it?" As I was getting frustrated, he says, he can call the police and tell them I'm trespassing, even though I had already "checked" into the hotel. I kept my cool, but it was hard. He also said he was the night manager, which made it so much worse. The other girl supposedly called the hotel owner and my room was supposed to be comped but not sure if it's happened yet as I went to check the next morning and another front desk person said he didn't know how to check and I should call later...it was a crazy experience. I would not recommend this hotel!
翻譯
