尋找您在巴特利特的完美住宿

我們這個週末的住宿體驗不到最佳,房間很髒,牆壁和地毯都沾了污漬,地毯上有香菸燒傷,我們的毯子上有巨大的污漬。要求更換,一直沒有收到,牆上有液體滴下來,我們到的時候地板上有糖果包裝紙,衛生間裏還有一堆頭髮。我和一位女服務員商量,但被告知同一類別沒有其他房間可用,要求退款。員工說她會通知經理,“那不會是個問題。”我從來沒有聽到經理回信,也沒有得到退款,有孩子在大廳裏尖叫着跑來跑去,一直跑來跑去。我打電話投訴,但什麼也沒有固定,因爲它持續了幾個小時。我要求毛巾兩次,沒有反應。我終於不得不去前台,然後得到了2條毛巾,因爲“這就是他們所擁有的一切”。淋浴時護髮素空着,我們要了幾瓶小瓶,4瓶中2瓶用一半,還震驚,非常不高興,一個孩子能去前台要求給我房間鑰匙,鑰匙給了一個不是部分的孩子我小組的,也沒有邀請進入我的房間。孩子得到了一把鑰匙,沒有問任何問題,兩次進入我的房間,然後才發現前台給他們發了鑰匙。  

I really enjoyed my stay it was clean organized well pretty nice location I loved staying at this hotel workers are nice the breakfast it great I will definitely come back again in the future for sure

我們在奧黑爾的航班被取消,需要12個房間供我們組使用。美國航空公司把我們放在霍夫曼莊園的舒適酒店。佩德羅R是櫃檯後面的人,做了一件很棒的工作,讓我們感到受歡迎。早上5:30,他給了我他們所有的洗漱用品,我們把它們放在了旅行者的門上,因爲我們沒有行李。幹得好,佩德羅!

不錯的酒店。位置很好就在芝加哥外面。房間乾淨。牀很舒服。辦公室有冷凍食品的冷藏箱,你可以用微波爐加熱。然而,在步行距離的隔壁有一個很棒的餐廳,叫做集會美國酒吧和咖啡廳。友好的工作人員很棒的快樂時光,大量的食物帶朋友來分享您的晚餐。房間可以再用一個垃圾桶, 三樓只有一台工作用的冰機.

Chastity is a very friendly face to see when my friend and I come to visit. Morning, noon, night, middle of the night, I swear she is always here and wears all the hats at the Courtyard! We had our reservation transferred to the hotel next door and she works at the Residence Inn too. I really haven’t seen other people working. I’ve had issues from basic maintenance, housekeeping or even just a rough stay, she always resolves the hardest problems. When traveling as frequently as we do, it’s nice to know she is someone we will always see. After the first time I saw her, she always greeted me by my name and thanks my friend for being a loyal guest to the brand. I think we are a titanium now after staying there so much. You don’t see that anymore and it put a smile on my face. I’ve tried to tell her manager about how great she is, but I haven’t seen another manager since I’ve been staying here. I look forward to staying here again soon!

非常好的酒店!