Purely based on the lack of flexibility. I am aware they are within their rights, as I did use a 'non-flexible' booking, but on the rare occasions I have previously had to alter such a booking (this now the third time), the other hotels have always been accommodating. Rather than saying 'we are not able to alter your booking due to our T&Cs', the other hotels have said, we wouldn't offer a refund (fair enough), but we can change the date. This hotel just says 'no, its in our t&cs'. Thoroughly unimpressed with their attitude, and simply won't be booking there again.
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