貝辛斯託克皇冠假日酒店(Crowne Plaza Basingstoke)

Stayed at the crowne plaza Basingstoke for our wedding anniversary and honestly, I wish I could let you all know how much of a fussy person I am, I’ve stayed in a lot of hotels, and I’m very hard to please. This entire stay was FAULTLESS. I wish we stayed for more than just one night but what I do know is we will be back! The room was amazing, the best air con ever. The shower was unreal. We got dinner included with our stay, the restaurant was just DREAMY.. big shout out to Finlay who looked after us. Every restaurant needs a finlay, she was made for this job. So welcoming, chatty, bubbly, friendly, nothing was too much trouble. The food was the best food I’ve ever had at a hotel in the U.K. breakfast was the same.. it was so so nice to be able to have the buffet style breakfast again after so long being in lockdown and all the restrictions, to have some normality back just felt amazing. I could easily have stayed at this hotel for a week, it was just the best! Thank you so so much for the most amazing stay.

Had the pleasure of staying here for 10 days room was okay , TV choice okay and reception pleasant enough but ineffectual COVID 19 precautions lax - staff not taking the precautions they should or need to as per the guidelines - lack of sanitization , hygiene and personal protection Food was an absolute disgrace - hair in food three times , food cold on multiple cases , food served not as ordered , kitchen unable to cook chicken ( twice ), they forgot to roast the roast potatoes and the scrambled egg was so hard you could stand a knife in it , no pepper and the tomato for breakfast was a quarter of one !( yo go with hash browns which was a hash brown and a few mushrooms ! Good job you can get deliveries here. Happy to send anyone the pictures ! I do a lot of travel and if this is the post COVID IHG standards I am going to move my business elsewhere , as I suggest you all do . @crowne Plaza @IHG #IHG #crowne plaza #IHG

Shocking management couldn’t even serve meals on time took 4 hours to get lunch and still waiting, trying to speak to reception and they don’t even know what was going on, very un professional and lacking of management and professional skills in a hospitality industry, and for a hotel that is supposed to be reliable as it has been chosen to host quarantine hotel flights, for how much people are forced to pay they don’t care.

After recently having our first child and with Covid still at large, the thought of going away seemed like an impossible task. But after stumbling upon an excellent Groupon deal for a two night stay including breakfast and dinner, we decided to take the plunge and booked our stay at the Crowne Plaza. We received a very warm welcome upon check in (sorry as we didn't catch specific names) and the hotel itself is very stylish and modern inside. There is a large, spacious reception area with plenty of seating and TVs which is separate from the check in area. Our room was immaculate and has clearly been refurbished to a high standard with high quality fixtures and fittings as well as everything you could wish for. It was the staff at the Crowne plaza that made our stay so special and they couldn't do enough to make our stay as comfortable as possible. We requested a travel cot, but when it was too big for our tiny son, someone turned up immediately to take it away. We forgot toothpaste and after contacting reception, a tube appeared as if by magic. The same thing happened when we requested some ice. The restaurant is also spacious and modern and the restaurant staff were all very accommodating. We requested veggie sausages on the first morning and the lady remembered and asked us if we wanted them again on the second morning. There is a superb variety of hot and cold choices at breakfast as well as hot and cold drinks and fruit. Dinners in the restaurant were equally great, the food was delicious and service was very attentive. The location of the hotel couldn't be better for us as it was just a few minutes away from the town center and local parks and there was plenty of free parking. Thank you to everyone at the Crowne plaza who made our first trip away with our little one such as an easy, pleasant experience.

Had a lovely break at Crowne plaza hotel . Excellent value for money . Staff very helpful and efficient. Food was excellent and a good choice , afternoon tea worth having. Beds and rooms comfy and clean. Breakfast busy this morning less staff due to restrictions but they handled it well and worked hard . Well done all at the hotel . Will definitely stay here again .

We just got back from a weekend where we were as a family using the hotel for stay over for access to Peppa World. The staff were amazing. The resturant staff couldn't do anymore, providing examplarly service plus the food was very good. The front desk was great as well, helping us with every need. The room suited us as a family of four, providing for a comfortable night's sleep. The only area for improvement we feel is that the noise from the corridor carried easily into the room, but that aside, thanks for a great stay.

Excellent place to stay, Great Customer service by Bella, Sam & Liam very helpful and made our stay more enjoyable. Room very clean, Food was excellent, breakfast was Good but as expected for a continental grab and go style. Rooms very comfortable and hallways very quiet.

Booked as part of paulton Park break for 1 night as a family of 4. Hotel doesnt look very well maintained from outside... old scruffy furniture...grass not great. Check in fine... room good but smelt of mill dew. We decided to eat at the hotel as had had a busy day. Main course food was good... desserts were poor as was the service...you dont start collecting plates whilst others are still eating... side orders didnt arrive and came only when we asked and nearly finished our meals. The restaurant wasnt busy and these things could easily be sorted out to improve the customer experience. Would we stay again.. not sure...