R&A 集團海岸線酒店的評論

I have lost my flight and was looking for a reasonable hotel to spend one night near the beach. I booked the hotel on *********** for 250£ a night. Reasonably I expected a decent property to stay. I arrived at the hotel 30 min after booking it online. The entrance was scary terrible with rats running around. I was thinking I arrived wrongly but local restaurant advised me I was in correct place and I just need go a level up. The lift was scary terrible and stinky with the rat I saw before I was scared to come . I called the hotel and explained I want to cancel. Hotel reception gentleman said it’s OK with no fees to cancel as long as I have cancelled within 4 hours of booking they will not charge. In good faith I left . After I was charged 200 £ Hotel refuse to reimburse me and said that I should have cancelled 5 days before my stay . So they have lied to me .