Extended Stay America精選套房 - 巴吞魯日 - 城市廣場

From the time I checked in until the time I checked out I felt like it was home away from home. They were very accommodating and always had a heart warming welcome. The rooms were nice and clean upon check in and the house keeper Consuela was always going above and beyond to make sure we had everything we needed! I would definitely stay here again anytime!

Great customer service

I stsy hereceverytime i go to town and visit. The staff is alwaku kind and helpful and the manager goes way and beyond

Extremely dirty. Shower had hair and mold it almost every screw or fixture had rust on it possible spit or some other bodily fluid on wall. Highly do not recommended staying let alone extending your stay

Smelly and Nasty The hotel carpet in the hallway leading to rooms is smelly and filthy. The room bath tub very dirty. The kitchen was dirty and refrigerator was banged up, the desk chair was soiled and dirty, the carpet had holes in it in the room. The area to hang your clothes had rust on it. It was just grossed. We check in and out within minutes of the hotel.

We arrived after 11PM, and found the check-in desk completely closed; a metal pull-down gate sealed the counter. We had to use the phone in the entry (which is between two sets of glass doors) to call for a front desk attendant. The phone should be on the desk with sign that instructs what to do when there is no one at the check-in desk. The room was missing the t.v. remote control. There were no hand towels, and there wasn't a tissue box. The fridge was beaten up & dented. We were also informed that that there was no complementary breakfast, as it was advertised in the room's listing, on *******. Although the room was mostly clean, and the staff was friendly, the lack of the above mentioned accommodations made it a somewhat disappointing stay. My experience with Extended Stay Suites in other cities was much better than this one. Therfore, I do not recommend this hotel.

Office was not open 90% of the time we were there and was told that we were allowed one towel per person unless we wanted to pay for extra. There was no soap, shampoo or anything in the bathroom or small sink. What a joke of a property and is not as advertised

I was very tired 😴 We checked in late so I had to wait in the lobby for someone to come check me in. He brought a laptop to the lobby to do my check in and scan my license and while doing so he allowed a guest to stand beside him and look at my information 😡

I have been here before about a year ago and it has taken a turn. This is probably the worst hotel I’ve ever been in.