檳城賓樂雅飯店的評價

來自住宿之回應: Dear Guest,Thank you for your detailed and thoughtful feedback. We are delighted to hear that you enjoyed our beachfront location, pool, and tropical surroundings. We’re glad your sea-view room met your expectations and that our team could assist with your room request. Your comments regarding language at the front desk are noted, and we appreciate your understanding. We hope to welcome you and your family or partner again for another enjoyable stay.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

來自住宿之回應: Dear Guest,Thank you so much for your detailed and heartfelt review. We are thrilled to hear that you found great value in your stay and enjoyed our beachfront location, buffet, pool, and nearby attractions. It’s especially rewarding to know that our team’s service, including the little touches like fruit and drinks by the pool, made your experience memorable. We truly appreciate your kind words and look forward to welcoming you back as your top choice when you return to Penang.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

來自住宿之回應: Dear Bufuhaochunguang,Thank you for sharing your wonderful experience at our resort. We are delighted to hear that you enjoyed our beachfront location, spacious and clean rooms, swimming pools, and the variety of dining options. It’s also great to know that our enthusiastic team and nearby attractions added to your stay. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable visit to Penang.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

來自住宿之回應: Dear Guest,Thank you for taking the time to share your detailed feedback following your recent stay at our resort.We are pleased to hear that you enjoyed the sea view from your room and were able to catch the beautiful sunsets during your stay. Batu Ferringhi is indeed known for its stunning sunsets, and we are glad you had the opportunity to experience them.It is also wonderful to know that our team members made a positive impression with their warm service and friendly smiles. Your kind words will certainly be shared with the team, as it is always encouraging to know their efforts contributed to a pleasant stay.We are happy that you enjoyed the variety of food available at the resort and appreciate your recommendations of the pasta, pizza, and fried rice. Our culinary team will be delighted to hear your feedback.At the same time, we appreciate your observations about the natural surroundings around the resort. As our property is set within lush greenery and close to nature, wildlife such as monitor lizards, monkeys, and squirrels may occasionally be seen around the grounds. Our team works closely with the relevant authorities and takes preventive measures to ensure the safety, cleanliness, and comfort of our guests at all times, including regular monitoring and maintenance of the pool areas.We are also glad that you enjoyed the kids’ pool and activity areas, which are designed to provide fun and engaging experiences for families.We truly appreciate your feedback and hope to welcome you back to our resort for another enjoyable stay in the future.Thank you for sharing your experience and choosing to stay with us.Simply yours,Edward Edward KollmerGeneral Manager

來自住宿之回應: Dear Lqs0420,Thank you for taking the time to share your detailed feedback regarding your recent stay with us.We are delighted to hear that you found the room clean and comfortable, and that you were able to relax in our lobby with welcome drinks prior to check-in. It is also wonderful to know that you and your family enjoyed the beach access, our swimming pools, and especially the kids’ pool with slides. We are glad the children had a great time. The complimentary iced lemonade at the pool area is indeed one of the small touches we provide to keep our guests refreshed throughout the day.We also appreciate your kind comments about our breakfast arrangement. Despite the busy period, our team works hard to ensure that the experience remains organized and enjoyable for all guests.At the same time, thank you for highlighting the presence of small lizards around the pool area. As our resort is surrounded by lush greenery and a natural environment, occasional sightings may occur. Nevertheless, we will certainly share this feedback with our team to ensure the area continues to be properly monitored.Thank you once again for recommending our resort for family leisure stays. It was a pleasure having you with us, and we look forward to welcoming you and your family back for another memorable holiday.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

來自住宿之回應: Dear Guest,Thank you for sharing such a detailed and thoughtful review of your stay with us.We are glad to hear that you had a relaxing time and enjoyed dining by the beach while catching the sunset. Your tip on reserving a table early is very helpful for fellow guests. We also appreciate your good-humored take on the tiny gnats outdoors, and we understand that this may not suit everyone our team continues to work on keeping the outdoor dining areas as comfortable as possible.It is wonderful to hear that you enjoyed our pools and made good use of our facilities. Your suggestions about early check-in and using the lobby showers are practical tips that other guests will find very useful.We look forward to welcome you back soon for another relaxing stay by the beach.Thank you for sharing your experience and choosing to stay with us.Simply yours,Edward Edward KollmerGeneral Manager

來自住宿之回應: Dear lhw0616,Thank you for taking the time to share your detailed feedback following your recent stay with us.We are pleased to hear that you found our resort clean and comfortable, including the swimming pool and guest rooms. It is also wonderful to know that the room was fresh without any musty smell and that you enjoyed our beachfront lobby setting, which allows guests to step directly towards the beach.We appreciate your helpful tips for future guests regarding the sea-view rooms and breakfast timing. Your comments about the breakfast variety and the availability of Chinese-speaking staff are also very encouraging for our team, as we strive to provide a welcoming experience for guests from around the world.At the same time, we thank you for highlighting a few areas that could be improved, such as the noise from road-facing rooms and the absence of a drying rack on the sea-view room balcony. Your feedback is valuable and will certainly be shared with our management team for further consideration as we continuously look for ways to enhance our guests’ experience.Thank you once again for your thoughtful review and recommendation. We look forward to welcoming you back again for another relaxing stay by the beach.Simply yours,EdwardEdward KollmerGeneral Manager

來自住宿之回應: Dear Anonymous User,Thank you very much for sharing your detailed review.We are delighted to know that you enjoyed our excellent location, especially being conveniently situated next to the night market and surrounded by many delicious dining options. It is also wonderful to hear that you appreciated the fantastic sunset views, our 5-star standard facilities, and the wide variety offered at breakfast.Regarding the distance from George Town, we understand that travel time may be a consideration for some guests. However, many of our visitors appreciate the slightly removed setting as it offers a more relaxing beachfront atmosphere away from the city’s hustle and bustle.We also acknowledge that the hotel was quite crowded during your stay. As it was the festive Chinese New Year period, we experienced higher occupancy than usual. Nonetheless, we continuously strive to ensure comfort and smooth service delivery even during peak seasons.Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back for another memorable stay.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager