Honest Feedback on the property just like other review - modern, newly renovated, everything is working well but lack of sound proofing, as I can hear every noises came from corridor area - so that's a 4 star. For this review below, ITS ONE STAR, zero if possible. However with regards to my check in experience, it was horrible. Even though hotel policy stated 2pm as check in, i was not able to. was told fully booked the night before and room is not ready. Asked to expedite but only on the third attempt with involvement from someone inside the room, we were able to finally checked in around 230pm. There was no time given to us on how long we should wait. Was explained repeatedly about fully booked the night before, but if Hotel Management cares only about maximizing hotel profit and allowing the previous hotel guest to overstay (again i was told guest checked out late), I DO NOT SEE HOW THAT IS MY PROBLEM IF THE HOTEL FAIL TO MANAGE TO ABIDE BY THE CHECK IN/OUT TIME POLICY, which is set by the hotel as well. I appreciate the gestures to ”recover” the situation later on with some ice cream vouchers, but I should remind you that damage is done and I cannot accept a hotel that does not comply to their own policy and unable to manage the guest for the sake of maximizing room occupancy resulting to no back up. THIS IS WHAT I MEANT BY MANAGEMENT HAS A LOT TO IMPROVE. However, i would say that the front desk lady did her best, just that she lacks training and experience from the hotel management to handle such situation. But good job to her. So if you choose to stay in this hotel, you need to ensure that you can accept checking in way after 2pm, as your room lilely will not be ready at 2pm, and you need to go through multiple follow up to finally get your rooms, which you have paid.. doesn't sound too right is it? Paid ~RM240 for a 28m2 twin room. That same day when I was not able to check in, called Katerina Hotel which is 300meters away, cost rm150 for a similar 26m2 room. Think about it before reserving this inn.
滿意
170 評價