蓬塔卡納硬石娛樂場酒店-全包(Hard Rock Hotel & Casino Punta Cana All Inclusive)

This is a beautiful hotel with beautiful grounds and the staff is excellent. Having said this, the food was horrible. I have never been so disappointed. We tried so many different restaurants and they were all just awful. We would never go back for this reason alone. We couldn't wait to get home to have decent food. They should really consider not making all inclusive mandatory.

Me gustó la variedad de comida, no me gustó que no tuvimos vip y todo hay que pagarlo aparte de lo que ya se pagó para ver TV hay que pagar para acceder algunas cosas de comida hay que pagar, para entrar a la disco hay que pagar la bebida y si este que es muy costoso y no brindan el servicio que conlleva

The property has beautiful grounds and an incredible beach with immaculate facilities. There was a great night life scene and every day was filled with various fun activities. There was never a dull moment for adults and kids The buffet was underwhelming compared to other resorts I've attended. The dine in restaurants were delicious but at times with very lengthy waits. The restaurants are definitely the way to go for food. The room service was also very delicious. I don't really understand why the ****** and club oro charged for all drinks. I understand if top shelf liquor required a fee but well drinks and beer should be free. People just ended up leaving the club and drinking outside the ****** and then coming back in. Bizarre. Most of the staff we encountered were friendly. Some waiters were not friendly and at times rude. The VR game room had a particularly rude host and was not helpful or patient with children. The games had several glitches and overall disappointing. Overall we enjoyed our time at the Hard Rock resort. We have very fond memories and will miss their beautiful grounds and beach.

Great resort with lots to keep every age busy or find a quiet area if that’s what you prefer. Dining options and quality was great. Our room needed some updating, housekeeping could have been better with our daily cleaning but overall not a deal breaker.

We had such an amazing time here. We had a ton of help from the beginning of our trip all the way to the end with Anastasia when it came to any questions we had. My son has health issues and we Have to travel with a heavy medical device. It requires hot water daily. We had the best help from Edwin each night. He met us at our room daily to deliver a clean kettle that has never processed coffee. He was such a pleasure to deal with and always with a smile. We are looking forward to going back and having this incredible service and will surely be in touch with both Anastasia and Edwin. Thank you again

Me hospedé por 7 dias y no me gusto que solo entras y te ofrecen paquetes, y el servicio de los restaurantes pėsimo, se nota que solo quieren norteamericanos ahi, quiere decir que lo que les interesa son dolares la propina, estan viendo que te levantes rapido de la mesa, las mujeres son mal humoradas mas con una de hispana! No bolveria a ir la verdad a este hotel,

Service is awful, never cleaned the room in a proper way, we waited 4 days and never refilled the Kleenex. At the Mexican took almost 45 to get the main course after the appetizers, in my tacos a bone was in the meat. We complained and never had a helpful answer. Really bad Customer Service to help with our problems.