I booked my stay at Majestic Elegance Punta Cana through Trip.com. Unfortunately, my experience was severely affected by a serious health issue during the trip, and the overall handling of the situation was disappointing.
During my stay (November 26 – December 2, 2025), I became seriously ill with severe stomach pain, nausea, and diarrhea, requiring medical attention. I did not leave the resort at any time and consumed only food and beverages provided by the hotel.
While Trip.com successfully handled the booking itself, situations like this highlight the importance of stronger guest support and clearer guidance when travelers face serious issues during their stay. After the incident, responsibility was shifted back and forth, and no meaningful resolution was provided regarding the impact on my trip.
I believe Trip.com could improve by offering more proactive assistance or advocacy for customers when major problems occur at partner hotels.
I am sharing this review to help future travelers make informed decisions and to encourage better support when things go wrong.
翻譯
