休斯頓-貝敦希爾頓花園酒店

I checked in at around 5pm . I left to go was my truck and visit with my family. I returned at 8 pm and the room was cold. I turned the heat on and got nothing. I called down to the front desk and she sent up the maid. The said it was not working and she told them at the front desk. I asked about the maintenance man and I was told he left at 5pm and would return until the next day. They asked me what the could do about the problem and I suggested they cut the room fee and they offered me a free breakfast and I declined.i didn’t feel it was fair to me to pay full price for a room with no heat. I suggested they should have a supervisor check each room after cleaning to make sure everything was working properly. They just looked as if that was too much trouble for them.

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