櫃台對顧客講話很不禮貌,我訂的房間(給我2張小床)我要換成一張大床,櫃檯說我訂的這種等級#不能換大床,態度太藐視客人。
The receptionist was very rude when talking to customers. I wanted to change the room I booked into a large bed. The receptionist said that I could not change to a large bed for the level I booked. Just can arrange me two small beds,Their attitude was too contemptuous of the guests.