格斐諾羅塔納酒店(Gefinor Rotana)

زباله حراميه انسرق مني من قلب الخزنه

Всё хорошо, спасибо!!!

Good hotel

Very nice very friendly . And professional

不錯的酒店

L'hotel è ben tenuto e il personale è cortese e disponibile. Molto varia la colazione (la migliore tra quelle viste in Libano come varietà). Difetto principale, e grave, è l'impossibilità di disattivare il sistema di condizionamento nelle camere in autonomia, né di modificare la temperatura, che è regolata su temperature polari (24 °C nella prima camera che abbiamo usato e 19 °C nella seconda, quando fuori ce n'erano 38!), il che espone a sbalzi termici molto fastidiosi. Graziosa la piscina panoramica all'ultimo piano, nonostante le minuscole dimensioni. Pessimi i dintorni, con strade semibuie e sporche, che non danno alcuna sicurezza soprattutto di sera.

La organización de la limpieza de habitaciones es inexistente. Si tienes la mala suerte de que te toque la planta 9ª, es un desastre. Fuimos un grupo de una treinta personas y en varias habitación no reponían las toallas , no fregaban el suelo del baño, o en otros casos, se encontraban la habitación sin hacer al final del día, En mi caso sufrí un incidente muy desagradable por culpa de su desorganización. Me bloquearon las tarjetas de entrada a la habitación para reclamarme una toallas que según ellos habían desaparecido de mi habitación. Es decir, me acusaron directamente de hurtar las toallas y decidieron impedirme acceder a mi habitación. Cuando se dieron cuenta de la metedura de pata, se excusaron alegando que podía trat**** de un mal recuento del material. Exigí hablar con el director o al menos con el responsable de la recepción a cargo de la persona que me atendió, pero nunca estuvieron disponibles para mí el resto de la estancia, ni nunca obtube una escueta disculpa por el intolerable atropello. Lamentable la falta de profesionalidad en la dirección de un hotel de 5 estrellas.

We booked 7 nights in a Club Room Junior Suite. This hotel is a fantastic location, walking distance to Hamra St, Downtown, Spinneys, Souks, Corniche, Pigeon Rock and the American Hospital. Check in was not the best experience because the lady at first told us we owed $1000 US ( when we had already paid in advance) and then told us the Club Lounge was closed for our entire stay (but they had still charged us the rate for a Club Room ) ? Not ok. Why was a Club Room available to book then? They compensated us by offering us free tea and coffee in the hotel lobby. We were not happy with this. Our room on 16th floor was huge and really clean with big windows and a wonderful city view. Lovely sunny bright room, and the cleaning staff were excellent. Breakfast was good and coffee was good too. I felt the hotel tried hard to maintain high standards and in some areas it did and in others it didnt quite get there. Despite the unfairness with our Club Room booking I would stay here again and I did enjoy it and I would recommend it.