馬特奧酒店(Mateus Hotel)

First it may have been *******’s problem that staff at the front desk said we didn’t have reservations even though I got a confirmation email. The place is decent, we had to request towels and the remote for the air conditioner. Some mold in the corners of the bathroom. Other staff were nice and helpful.

This hotel used to be one of my favorites in Jounieh, however unfortunately it has taken about 100 steps backward with the quality of service and overall comfort of stay. My husband and I stayed there recently for 20 days and I couldn't wait to leave by the end of it. Below are some of the letdowns of our stay: 1. Towels in the bathroom are worn out and have all kinds of stains on them. This was a major letdown as fresh towels is the least thing to expect at a 4-star hotel. 2. Housekeeping would constantly forget to place fresh towels in the room. 3. I had to shower with cold water about 4 times during my stay because they forgot to turn the hot water on. 4. At the lobby, I was once greeted with one of the Male employees smoking a cigarette at the check-in desk. 5. The lobby smelled like cigarettes many times. 6. Housekeeping did not do a good job cleaning the floors of the room. The list goes on and on, but we are definitely not coming back.