山毛櫸草坪別墅酒店(Beechlawn Hotel)

不錯的酒店，食物很好，但是當我要求進行投擲比賽時，如果我想觀看外國比賽，我基本上被告知要上瀑布路。我確實提出了投訴，但覺得它只是被刷掉了我的其餘時間感覺不舒服。覺得告訴我去瀑布路的人對我在酒吧喝一杯不滿意，有些看不到自己再回到那裡。

Just back from a Family Wedding everything was absolutely outstanding from start to finish.The room was beautiful,food was excellent everyone commented on how quick the service was and staff were more than professional at their job.Highly recommend anyone to have their wedding here and to stay over you won't be disappointed.🌟

Decent pub grub was let down by the very poor attitude of one particular member of staff. Very bluntly told us she needed our table but we had not even been offered the dessert menu. No-one advised us at time of booking that there was a 2 hour allocation on the table. Put a downer on an enjoyable late afternoon girly catch up. The staff member in question (who we were advised in an assistant manager) needs a course in customer service. Doubt we will be back and judging by the number of negative reviews this place is struggling

Way beyond our expectations, this was a beautiful hotel. The staff were extremely friendly and attentive. The rooms were spacious and clean with beautiful decor. Was looking for somewhere cheap and cheerful but got so much more here. Food was gorgeous and plenty of it. The hotel bar was so homely with live entertainment. Would happily go back.

Went for lunch and asked for the sandwich and soup. They couldn't provide vegetarian cheese!! I asked if they had vegan mayo which they didnt have. I asked for a cappucino with oat milk which they couldn't make as there machine had milk . Disappointing

Not booked but got a lovely table in the conservatory area. Good service and lovely food with generous servings, including fish, burger and steak. Cooked exactly as required. Really a lovely experience all round. Will definitely return.

The Hotel's tagline is 'Arrive as guests, leave as friends ' and I totally agree. The staff are so friendly, helpful, and so down to earth. Our meal in the restaurant was out of this world, so tasty and great service, as was breakfast. Our room was warm, cosy and very clean, great night's sleep. We will definitely be back!

went for a family birthday dinner. food was good but service not. when seated no-one asked for drinks order so ended having to go to bar ourselves only to be told it was table service only when pointed out no-one came for order they took order and brought to table. this set the scene for the rest of the evening where we had to go to bar give order to get it delivered to table. there was a long wait for food but we did not mind so much as the company was good. the worst part of evening was at the end after another trip to the bar i asked staff to add the order to the bill and I would pay for everything. I was taken to another till where a bill was produced and I paid for all. some half hour later a staff member appeared at table and said 'here's you bill' none of the usual haw was everything etc. etc. I took bill back to pay point, pointing out i had already settled producing receipt. staff took receipt and given bill to reception where a staff member who identified as the manger came pushed a few buttons on till then said i had paid another tables bill no apology, our fault etc. etc. just you owe us more and you must pay. no offer of a good will gesture just repeating you must pay. a definite spoiler to an otherwise good night so much so that we will vote with our feet and definitely not be back. some staff training required not what is expected in hospitality these days.

We had a table booked for 5:30pm, we ordered drinks, starter, main, our starters came after 15 minutes, then our mains took 1hr 45minutes to come, which is an absolute disgrace!! When our food came it was cold and a mess, we barely touched it, we went to pay for the bill and asked if we could get discount for the very poor service, then to be told no!! A sign said wait will be 45 minutes- 1 hour, so we accepted that and give a bit of lenience, but 2+ hours is a joke. Extremely disappointed and will not be back