Hotel agradável,atendimento cordial,quartos bem limpinhos. Único ponto negativo q antes da reserva constava com estacionamento no local gratuito, e na verdade tivemos q pagar 30 reais para o carro ficar sobre a grama,nem em uma vaga coberta era, ao lado de um coqueiro q poderia cair no capô o coco e ser um prejuízo grande. Fica a dica para o estabelecimento não ofertar estacionamento gratuito, mas sim pago no local. E ressaltando q av. Que fica o hotel é proibido estacionar,sendo assim vc e obrigado a pagar os 30 reais.
O hotel está a meio caminho entre o aeroporto de Confins e o centro. O atendimento na recepção é gentil, mas tem momentos de entrada/saída que tem pouca gente para atender os clientes. O quarto é espaçoso, mas não muito bonito. Detalhes como acabamento mal feito, pintura que parece suja e corredor sujo depõe contra. O hotel não tem restaurante, a geladeira do térreo tem congelados ultraprocessados, que não agrada quem procura uma comida mais saudável. A padaria ao lado tem moscas sobre os pães, é bem suja. O café da manhã tem frutas picadas, pães variados, iogurte, leite, café, bem variado, só precisava caprichar na apresentação. Pelo preço é uma opção razoável em BH, melhor que os hotéis do centro.
Located in a quiet and safe neighborhood where there are many small shops and restaurants. Nice modern design. Small pool on rooftop. Very good breakfast. The rooms are nicely decorated and have a lot of space. I recommend the junior suite as they are even more spacious. Most staff members are really nice. They do their best to make your stay as comfortable as possible. I had some small hiccups but I really appreciate their efforts to overcome these small issues. Some staff members do not speak English but you still can manage. Thanks to all the staff members and managers (Jessica, Lidia, Daniel etc.) who helped me have a great stay.
Quarto bom, cama confortavel, mas um pouco escuro, basico sem muita decoracao ou amenities. A recepcionista me cobrou duas vezes e tive que receber reembolso apos a estadia. Localizacao é otima, perto de varios restaurantes e shoppings.
Such a wonderful time spent at Hilton Garden inn! After almost 30 years without visiting my hometown I was greeted with a wonderful team! Thank you so much for making sure I was comfortable! You guys did everything to accommodate me ,to make me happy as I went to say my last goodbye to my mother… Thank you for everything you all did for me! In this time of sadness. I left happier than when I arrived! Everything was the way I expected: such a clean rooms! Spacious, slept like a angel! No noises at all! Amazing shower! (Just how I like) Felt like a waterfall! All though our language is português, everyone English spoken! So Awesome! Not to mention the beautiful city view! I consider now my HOME. Can’t wait to go back in a different circumstances and be able to enjoy all the amenities! Thank you!!! Muito obrigada!!! All the best, Juliana Melo
Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.
Minha reserva não foi identificada pelo hotel. Cheguei às 17:50 para fazer o chekin , mas a atendente não reconheceu minha reserva e recusou a entregar meu cartao de acesso ao quarto. Informaram que até mais tarde a reserva seria localizada. Quando retornei de madrugada novamente fui informado que minha reserva não foi localizada, causando grande desgaste. Após muito debate, o acesso foi liberado.A estadia foi totalmente comprometida, sendo que desejo o ressarcimento do valor gasto
很好
111則評價
4.7/5
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4.7/5
很好
訪訪客Estive em BH em Junho de 2023 para participar de um processo seletivo e acabei ficando alguns dias a mais. Posso dizer que a experiência de ter ficado no Br Hostel foi excepcional! Bom custo-benefício, local bem limpo, organizado e conta com uma ótima estrutura. A localização é privilegiada, em um bairro tranquilo e seguro. Nos arredores, conta com uma grande variedade de restaurantes e serviços como supermercado e farmácia. Alguns dos principais museus e atrativos turísticos da cidade estão a poucos minutos a pé do Hostel. Atendimento nota 10!
Great view and cozy room. Gorgeous food quality. The pool are very clean and organized. The room service was exceptional, very respectful and helpful. In fact the best hotel experience I ever had. I Would definitely come back again.
BBezerraAtendimento bom e cordial.
A disposição do banheiro do quarto não era muito boa, pois ao sentar no vaso sanitário tinha pouco espaço pra pernas. A televisão não funcionou quando tentei ligar.
Melhor hotel de BH, preço justo, o atendimento é de excelente qualidade, quartos grandes e bem acima da média de todos os hotéis que já fui, área de lazer e academia são ótimos. O restaurante é perfeito, sou sempre muito bem atendido pelo Fábio (proprietário) e pelo Gleyson, recomendo para qualquer pessoa.
Traveled to Brazil to visit family. I’ve stayed here back in 2006 just after it was opened. It was lovely. This time in 2022 April I would give it a miss. The staff were rude particularly the guy with grey hair and tattoos on his arm at reception. I first got to the room and was surprised and how dirty the whole place was. Stains on the carpet smears on the walls and when I got to my room, holes in my sheets. I then went downstairs and politely asked to be upgraded at my expense. The next room was a suite with a beautiful corner room view. Unfortunately the air conditioning did not work. The next day I asked for assistance to look at it, I was told it worked. I said I was cooler in the hallway than it was in my suite. They would not provide any help. I even had my brother who spoke Portuguese sort the issue as they didn’t seem interested. This resulted in the embarrassing task of relocating to 3 different rooms and then downgrading because there was no working air conditioning in many of the rooms despite the hotel saying it worked. To mention the other issues: I was double charged for my prepaid stay on the way out. Our rooms weren’t cleaned daIly. The buffet was not to standard Although is has a great location, try the Mercure one block back… this is not an Accor hotel. It’s not up to standard.. Dirty, rude staff, bad air conditioning, unclean.
The hotel is simple but an excellent choice if you want a place to sleep. The bed is comfortable so are sheets and blankets, however the towels were very olds (so thin we could see through it). I’ve stayed in other budget and that was never problem, so I was very surprised by it. Anyway, as its part of a hotel chain, I believe those problems can easily be solved. It´s a place I would stay again. (Review originally written in English.)