貝洛奧裏藏特Americanas附近酒店

酒店位於中心,很接近七廣場和市政公園,服務:快和快,房間:寬清,牆髒,包括空調,我住在814房間,街頭聲。早晨:好吧,每天都一樣,沒有果,但是,,接到遊車,所以早餐可以很複雜。星期六早晨的入住我們不吃一些成分,休:使用了游泳池,沒停車,房間的清理每天發生,但是沒有把肥和香放進我們的房間。很接近購物城市,總體而言,不過,在繼續前,我會再度留在其他酒店。

Gostei muito da hospedagem. Custo x benefício ideal.Funcionários simpáticos. Café da manhã achei ótimo. Fui a trabalho. Pra descanso e deslocamento foi perfeito. Só senti falta de tomadas no quarto e o cobertor não estava com um cheiro agradável. Fica a poucos metros da praça 7. Usei o estacionamento conveniado , R$ 40,00 a diária com o desconto do hotel. Com certeza voltaria e indico.

Such a wonderful time spent at Hilton Garden inn! After almost 30 years without visiting my hometown I was greeted with a wonderful team! Thank you so much for making sure I was comfortable! You guys did everything to accommodate me ,to make me happy as I went to say my last goodbye to my mother… Thank you for everything you all did for me! In this time of sadness. I left happier than when I arrived! Everything was the way I expected: such a clean rooms! Spacious, slept like a angel! No noises at all! Amazing shower! (Just how I like) Felt like a waterfall! All though our language is português, everyone English spoken! So Awesome! Not to mention the beautiful city view! I consider now my HOME. Can’t wait to go back in a different circumstances and be able to enjoy all the amenities! Thank you!!! Muito obrigada!!! All the best, Juliana Melo

酒店位於美麗的地平線中心,住很古老,接待服務有點失靈,我們住的房間是寬的,牀好,舊空調和音。室也好空間和好,然而水過門下,水,早餐是三次和合理的。

在市中心很好,所以位置是超方便的,雖然不是新鮮,酒店部分改造了,所以沒有那種很古老的樣子。不幸的是,他們沒有想到退休的收費,房間裏和不方便的地方都很少,但是房間很寬,比平均還要大一點,早餐很簡單,但足夠。最大的缺點是停車:極其緊,手,最好在周圍找另一輛停車。

Hotel muito bom com ótima localização, atendimento excelente , café da manhã com várias opções , tudo limpo e confortável .

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

服務、食物和氣氛都非常好。羅斯和齊爾達非常友好。每天早上,他們總是用他們的微笑、問候和高效的服務確保我們有一個美好的一天!

酒店前台、停車場、服務員總是很友善和樂於助人。房間舒適乾淨。工作室和設施得到很好的照顧。位置方便。早餐很棒,餐廳食物很好 - 以上所有我給的是5星。然而,在晚上安排餐廳需要特別的注意,這令人傷心,因爲食物非常好,所以我給2星,我將描述如下。很明顯,他們人手不足,但沒有人與我們辦理入住,很難得到他們的注意。當我們的食物到達時,他們忘記了我的老母親的飯菜。服務員繼續不與我們辦理入住--我們感到被忽視了。最後我們和員工交談,他們給我媽媽做了一頓飯......大約45分鐘後,我們實際上一起吃飯了。我向餐廳經理投訴,我受到了不尊重的對待。我覺得她的飯需要補償。他的回答是“不--她吃得真好,不是嗎?”我被他的粗魯所震驚,站在那裏,說五星級酒店不應該這樣對待客人。一個服務員看到這種荒謬的交換,就結束了她一頓飯。我注意到其他酒店客人也很沮喪,也存在類似的問題。至少,需要做的只是讓工作人員交流“請耐心對待我們;人員不足”等等。-那樣會讓世界變得不同。

有良好的照明的空間,牀和都很棒,清理滿足了我的期望,這是工作者的理想環境。我唯一的問題是,在晚上的期間在招待會上的官員缺乏教育和同情,第二天我和酒店經理談過,希望她採取了態度。他我的方式表現出對他所佔的地位完全不心,真誠地不想再度經歷這種情況。