埃倫娜迪維迪酒店(Dwivedi Hotels Hotel Elena)

La stanza era piccola e buia, mal curata. Il bagno pessimo scrostato, senza uno specchio (anche minimo), si allaga facendo la doccia e si scivola. La porta è bassa, ci si picchia la testa. Molto rumorosa la zona e anche chi ci lavora. Per me è un NO

Hotel con habitaciones imposibles alquilar ser humano. Nos metieron en la habitación "Nomada 502", un agujero con una cama con el colchon completamente humedo y torcido" con un deposito para el agua encima de la habitacion el cual toda la noche estaba metiendo ruido". Nos quejamos y nos cambiaron de habitación, eso si, pagando 20 euros mas por pareja y dia. Cucharachas del tamaño de un ratón. Todo fué sacarnos dinero. No lo recomiendo, todo humedad, dormimos con una salamandra, o lagartija varias noches. En fin, ni volvería ni se lo recomiendo a nadie. Ruido por todos los lados, los empleados hablando a grito pelado a cualquier hora de la noche. En fin deseando marcharnos.

Personnels très sympas ! Propreté a revoir ! Les serviettes et draps sont pas nettoyés correctement . Ils devraient investir dans machines a laver et sécheuses . Hôtel très bien situé .

The Elena Hotel (Dwivedi Palace on Steps) is marvelously located on the Rana Mahal ghat. The view is awesome from the river-facing rooms. Five stars to the STAFF JUST AWSM . They are so helping and courteous. Location is great with a breathtaking view from our room . Food - the taste was amazing just felt like home just need to improve in variety in breakfast . Mr Manoj a very pleasing personality. Pramod was also very humble in showing us and helping us in exploring . Everyone is with a smiling face

We paid for the more expensive suite but were told that hotels/expedia had made a mistake. We were told we had been upgraded but the room was disgusting. Dead flies in the window sill. Doors rotten. Wires hanging out of the walls. We changed room twice none were any better. Given the price this is a total rip-off. The hotel doesn’t care because they don’t rely on repeat business. Personally I would stay further out and walk to the Ghats. The breakfast and Wi-Fi were both adequate

The Elena Hotel (Dwivedi Palace on Steps) is marvelously located on the Rana Mahal ghat. The view is awesome from the river-facing rooms. The tariffs are also competitive. The food at the restaurant is also good. But the hotel needs repair. It is badly lacking in the maintenance aspect. The rooms are also not cleaned regularly when tourists are not there. But that is easily taken care of by asking the staff to clean the rooms. The hotel wifi is intermittent. It is often not available, sometimes for the entire day. As mobile network in the ghat areas is not good, this can be a problem. The staff are helpful and courteous. The air-conditioning works fine. PS: Don't visit Varanasi during the summer months. You can catch heatstroke like me.

Horrible. Cockroach and ants in bed. Horrible zero Maintenance. Bedbugs. Ants. Only good view of Ganges.

The terror started when they picked us up from the airport only to tole we had to walk the remainder of distance which we 15 minutes with all our baggage. They said it was due to the festival, however there were tuck tucks going down the road but they wouldn’t get us one. Then we arrived to our room and it was infested with bugs. All over our bed and in the bathroom, on the walls. The door to our room had holes in it where bugs were crawling through on the floor. When we told the front desk staff we were told “it’s because it’s near the river.” The wifi didn’t work in our room, we had to stand outside the room in the outdoor hallway to have wifi. It was the most disgusting hotel I’ve ever seen in my life with faeces on the outdoor hallway on the way to our room. Horrible customer service. Do not stay here.

Very special place to stay. Easy to walk to and from everywhere ***** the ghats, and nearby marketplaces. Anywhere else easily accessible via transport which can be arranged by the helpful staff.