查看貝尼東酒店的住客評價

盧克索科斯塔布蘭卡大酒店
4.3/557 評價
We just spent 5 days at the Grand Luxor resort and village, what a hidden gem. We stayed in one of the two bed villas, it was beautifully peaceful and quiet, amazing views from the upstairs balcony overlooking the towns skyline which was only a 10 minute taxi ride. It was immaculately clean, and had everything we needed in the kitchen, free high speed wi-fi, 3 TVs in the villa all with UK channels. Air conditioning, A helpful and friendly housekeeping team that could not do enough for you. We had our own small pool that was cleaned daily, perfect to cool off.. there were also 5 other lovely pools on the villa complex. The hotel resort and grounds were very well kept, again very clean with two large pool areas, the hotel was modern and finished to a high standard and always smelt lovely. A vast selection for breakfast so something for everyone. The villa was perfect for us, before the start of the season, so peaceful and quiet just what we wanted. The hotel would be ideal for children and families as it has so many facilities and so close to Terra Mitica with free tickets into the theme park. We will definitely be going back.
Grand Luxor Hotel Costa Blanca
4.3/595 評價
Right now Im a guest here and I need to share this awful experience I can talk with knowledge. We did visit this hotel every year since the last 5 years and we are absolutly disappointed on this visit: - Food with less quality and variety, personnal on breakfast and dinner not very friendly, looks always angry, if one food ends, no one put more or refill - Maintenance needed in different zones, pool, terraces furnitures to seat at night not in good shape - Part of terra mitica is closed and no one inform you previous your arrive, even callung previous week to check (uninformed reception) - *Terrible organization and management of one big football event guests, around 600 pax filling the hotel, we can't sleep most of the nights of our holidays because the noise and uncontroled groups, kids and teenegers - The quality of room and installations not worth anymore the very high compared to ithers 4 stars of the zone *Just 5 minutes ago happen this (unbelievable) 1. We did call 2 times to reception to ask for control of the noise (11:20 and 11:50) kids was running and screaming 2. Around midnight someone of security knocks our door...to ask WHO was borhering us ??? We cant believe the question...our answer: is not about WHO, but WHY we have all this noise at midnight...this person just say to the kids, if not go to silence, Police coming 😶 3. Reception personnal was so polite useless, they literally said dont know what to do....but tomorrow talk with some boss.... By the way we did warning since yesterday about this, and none apply actions or really listen us on reception. Summary, not recommend this hotel if u want to enjoy your holidays and be relaxed, trusting the hotel CAN manage the situations THEY. accept... Thx for read PD: Last year we coincide with a Salsa dance festival, hotel was full but still enjoyable ...in the last months is clear something change....owner or mgmt, but was a bad change.... on track to loose loyals clients like us

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