本頓維爾霍姆湯套房公寓(HomeTowne Studios & Suites Bentonville)

I showed up at the hotel and they had given my room away. The hotel claimed they called me, I had no missed call and no voicemail, I showed the lady and she claimed her call went straight to voice mail I said and you didn’t leave a voicemail? She said it wouldn’t let her. I’ve never had that issue and never got all kinds of calls all day long.

Didn’t make the bed or clean waste basket once during the entire 4 days of my stay. Bright white spots on TV. All TV channels set to Spanish Audio SAP. No bucket to get ice. Not a single cup for water to brush teeth. Shower wouldn’t stop leaking water.

Minimal effort by the owners and staff towards making this place friendly for guests who aren’t staying for multiple nights. Staff did nothing to stop a party going on in the hotel parking lot that required police intervention to stop at 2:00 AM. Avoid this place if you’re going to only stay for one night.

There is a doggie daycare next-door and lots of barking from 7am-6pm daily, hotel caters to a construction crew that they give priority to and they are noisy and loud music late into the hours. Complaints were called in and made no difference. I was told by front desk manager only cares about them as they make a lot of money from them. Room floor was dirty, some walls were dirty and musty swelling. Will not stay at a Red Roof Inn ever again.

This was a horrible room. Never stay here is my warning. No coffee pot, glasses/cups, hair dryer, or iron. The refrigerator in the room was filthy. The shower was cracked. The mattresses were cheap. Horrible place all together and would never recommend.

This hotel is absolutely terrible. I have pictures of the room. I would love to share them. The pictures advertised for booking is not where close to the actual room. The sheets have burn holes and are stained. The toilet has not been cleaned. It has urine all over the top lid. The refrigerator is rusted. There are dead bugs in the light fixtures. This room is completely unacceptable.

Service desk was friendly. Room hasn’t been cleaned and every floor stunk from people smoking.

The good - staff & facilities. The bad - location signage as it is located off US-71 on a very small street that is easily bypassed without knowing the area.

I was incredibly disappointed. I got a smoking room which was miserable. There was a lot of mold around the refrigerator. It appeared that someone peed in the elevator and there were police officers entering the my floor when I was leaving. They seemed like they were in a hurry so I decided to leave quickly but only to step into the nasty elevator. I would not recommend.