本頓維爾希爾頓花園酒店(Hilton Garden Inn Bentonville Rogers)

Staff great, very welcoming and respectful. Breakfast was really great. Location convenient. Room was clean, but building and room are older and room felt old (clean nonetheless). Like a ＜= 2-star hotel in room factor.

Easy to get to I-49 to go to Crystal Bridges but removed enough for quiet and privacy. Friendly and helpful staff! Clean pool, but the water was a bit cold for some kids. Many restaurants and services (wine store, etc.) nearby. We'll go here again.

I am a contractor and always notice facilities. The vent in the bathroom is not pulling air. This is usually due to an issue with the fan itself. This fan serves many other bathroom vents as well. Might check it. I also noticed both bedside reading lights are inoperable.

Clean property and convenient. It was clean and the staff was friendly. However the shower drain was not barely draining and it was a nuisance. Other than that, everything was great.

They charge for everything. Internet premium vs regular internet that does not work, They control breakfast buffet…. You cannot get your own! Hotel is in desperate need of a face lift

Staff at the front desk while checking in were amazing. They set the tone for our stay.

We booked our junior suite with 2 queen beds one month before arriving, yet when we arrived = they had given our room away and gave us a room with one bed instead (They didnt even tell us either. We had to haul all of our luggage and two kids up to the room to see for ourselves. So then we had to haul of our stuff back down to the lobby and inform them; thinking this must be a mistake…it was not). We told them there was 4 of us and asked what we were supposed to do , and they just said, “sorry”. I asked if they had any spare rooms or extra cots at least and they said “no, we do not. Sorry” I asked if they could give us a lot of blankets since my husband and I would be sleeping on the floor, and they did accommodate. They also did give us the room for only $50, but it was still quite uncomfortable as you would imagine sleeping on the hotel floor even if we did only pay $50. The hotel itself was extremely nice (especially once we got our junior suite with 2 queen beds the NEXT night) and we would maybe stay there again (if we ever had to be in Bentonville again) but the experience was just not pleasant at all having our room given away (when I booked it a month prior).

I never got an invoice for my stay! I think their computer system was down or very slow or something. Will have to track down an invoice now. Indoor pool is not heated. Employees were nice but I think struggling with system. Breakfast was good, great biscuits and gravy. Property was clean and is next to a nice walking trail. The price I should have been charged (no confirmed bill yet) was a little steep.

Pool was dirty, no hot water for a good hot shower, items left in the refrigerator from the previous guest.