巖堡貝斯特韋斯特優質套房酒店(Best Western Plus Castlerock Inn Suites)

Staff was friendly. Breakfast choices were great for our family. Room was comfortable. Workout room elliptical making a loud clunking so opted for treadmill. Some of attachments on cable machine missing.

Last year when we were there, our stay was great. That’s why we went back. When we walked into our room, it smelled like the inside of a dirty vacuum cleaner. The king size bed was out of shape and saggy. The sheets on the bed were worn out. Breakfast was horrible. The “scrambled eggs” seemed artificial and the sausage patty was nasty too. The breakfast potatoes tasted old. I didn’t finish my plate.

The staff was helpful and the breakfast was good. BUT, the room was dark, the carpet smelled, and the key system was unreliable. We had to have our room key replaced and never were able to get in the outside door next to our room where we wanted to park our car Since I am handicapped, this meant we had to always walk down the long hall to exit the motel. We won’t be back.

Our room smelled like stale cigarette smoke. Air conditioner was very loud. Breakfast was pretty good except for the last day, no biscuits, no potatoes and very little eggs. There didn’t seem to be any replenishment forthcoming. Hot tub was out of order. Location was extremely convenient for our needs but don’t know that I would stay there again.

Our stay was great! We like the staff and the facilities. We would stay there again for sure.

The offering of pool and hot tub and exercise room as well as proximity to Crystal Bridges was a factor in our selection. So I paid a little more. The pool and area was clean and open early and late however I had to request towels every time I used it. The hot tub not functioning and exercise room closed. The staff was pleasant and accommodating. The beds were comfortable and room ac unit quiet and pleasant for sleeping.

The breakfast was not the BEST in town. At 9:30am they were out of eggs, sausage, orange juice and biscuits(the breakfast ends at 10am). The worker informed me that it took longer to cook the sausage and they would not be ready, yet she brought biscuits out to another guests and told her it only took 3 minutes to cook!

This location room was exactly what we were looking for at a reasonable price

Very spacious room but extremely noisy due to heavy traffic on the road and no sound insulation whatsoever