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5星級

Luc酒店,Autograph收藏
4.5/563 評價

Luc酒店,Autograph收藏

柏林市中心 柏林|距離泪宫博物馆0.75km
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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商務出差

柏林市中心萬怡酒店
4.7/563 評價

柏林市中心萬怡酒店

柏林市中心 柏林|距離泪宫博物馆1.49km
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.
柏林中心諾富特酒店
4.2/588 評價

柏林中心諾富特酒店

柏林市中心 柏林|距離泪宫博物馆1.5km
In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.
柏林波茨坦廣場皇冠假日酒店
4.5/5107 評價

柏林波茨坦廣場皇冠假日酒店

克羅伊茨貝格 柏林|距離泪宫博物馆2.16km
非常好的酒店,價格也很好。我們爲此付出的便宜價格根本沒有反映酒店。由於價格如此合理,我們對酒店的質量持懷疑態度。我想說,價格反映了一家三星級酒店,這家酒店絕對是5星級酒店。我和男朋友在九月底在這裏住了3個晚上,我們肯定會回來的。到達後,我們接待處接待了最可愛的人(我沒聽清他的名字)當他登記入住時,他問我是否是獎勵俱樂部的成員,我只是在幾周前才簽約,所以我不確定這是什麼或意味着什麼。當我讓他知道時我要求我的會員號碼,我不需要交,但他在他的系統中找到了,他把我們的房間升級爲套房。非常感謝,這是一個可愛的接觸,肯定會讓我們想回來。牀很舒服,但是枕頭超級柔軟,所以我們睡了3個!!套裝的浴室太棒了,真的很大,有一個可愛的瀑布淋浴,有一個座位!!還有一個手持淋浴頭,很好,因爲瀑布淋浴沒有洗頭髮的最佳壓力。它也有一個可愛的大浴缸。我們的房間一到就一塵不染,每天都打掃。我從來沒有住過這麼幹淨的酒店,在covid之後,這真的被讚賞了看不到一點灰塵或灰塵。我們的套房在頂樓,屋頂上有可愛的大斜窗,謝天謝地,因爲空調工作不好。九月的時候外面很涼爽,但是酒店真的很暖和,因爲我們在頂樓,我們的房間很暖和,因爲空調不工作,我們不得不打開窗戶,這意味着在睡覺的時候非常吵,特別吵早上,附近的建築工人似乎每天早上都開始6:30AM,我們的房間太熱,無法關上窗戶。我明白噪音當然不是酒店的錯,但如果你想和你睡覺的話,只要稍微擡起頭。窗戶打開。自助早餐還可以-有很多冷飲選擇,有些糕點但不是很多熱食。廚師會煮雞蛋,但你喜歡它們,這是一個很好的獎勵。接待處非常細心,快速解決任何問題。我們需要一些額外的枕頭和洗漱用品,他們在詢問接待處後10分鐘內送到房間。酒店的位置非常好,步行10分鐘內就有公共汽車站和地下/地鐵站。步行15分鐘即可輕鬆到達波茨坦廣場,柏林購物中心坐落在購物的好地方,柏林牆和查理檢查站也離這裏只有幾分鐘的路程Uber真的很便宜,所以如果您不想走路,那麼Uber的價格真的很高。公共汽車超級易於使用,價格也很好,我會100%推薦使用它們四處走動和探索。我不會推薦跳

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包括早餐

TOP martas 柏林阿爾布萊希特霍夫酒店
4.1/514 評價

TOP martas 柏林阿爾布萊希特霍夫酒店

柏林市中心 柏林|距離泪宫博物馆0.24km
坐落在柏林市中心,TOP martas 柏林阿爾布萊希特霍夫酒店在柏林佔盡地理之宜。從酒店很方便到達柏林腓特烈大街車站,僅有300m距離。包括Katrin Windfried Bartscht、瓦爾特舞台和弗里德里希大街帝國鐵路防空掩體都在短距離內,入住酒店的旅客在該地區遊覽會很方便。客房內的所有設施都是經過精心的考慮和安排,包括液晶電視機和衣櫃/衣櫥,滿足您入住需求的同時又能增添家的温馨感。服務人員會提前為您準備好瓶裝水,以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆,提供24小時熱水和吹風機的客房浴室是不錯的選擇。在餘暇時間,可以選擇去酒店的咖啡廳喝上一杯飲料,驅走所有的疲憊。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。除此之外,周邊餐飲種類繁多。Kaefer - Dachgarten Restaurant(Käfer Dachgarten-Restaurant)(西餐)供應一流的推薦美味-煎牛仔薄肉片,Schnitzelei Mitte(西餐)提供的維也納炸牛排備受好評,Lorenz Adlon Esszimmer(西餐)的鵝肝也是來這裏遊玩不容錯過的美味。旅客可以在閑暇時間去酒店的休閑區,提升健康幸福感。酒店設有會議廳和商務中心,為旅客提供高品質的商務服務。酒店設有24小時前台諮詢服務,為下榻至此的您提供最貼心的行程安排。

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查看柏林酒店的住客評價

正在搜尋泪宫博物馆附近的酒店?比較房價和評價,找到您的理想酒店。
柏林麗晶酒店
4.7/575 評價
柏林市中心
我們在這家五星級酒店住了七晚,住得十分開心,在20世紀90年代的時候本來這家酒店時四季酒店(Four Seasons)修建的,但後來四季連鎖酒店(Four Seasons)放棄了這家酒店。 這家酒店就位於菩提樹下大街(Unter den Linden)南邊一個街區的地方,在御林廣場(Gendamenmarkt)的邊緣,從這裏步行即可到達柏林(Berlin)很多最具有文化和政治意義的場所,並且毗鄰一流的高端購物中心和這座城市最美味的幾家餐廳。 沒有比這裏更好的適合遊客居住的地理位置了。 我們的房間十分寬敞舒適、設備齊全,衹是浴缸小得有點離譜。Fischers Fritz餐廳評了較高的米其林星級,這裏真的是名副其實啊。早餐是自助餐,所有餐點一應俱全,並且還可以自己點餐。這裏高雅的裝飾裝修和傢具陳設時典型的四季酒店(Four Seasons)的風格,房間裏有一些很有意思又具有歷史韻味的蝕刻版畫以及現代藝術品。 我們遇到的所有員工都十分友好親切、很有能力。 房間裏可以免費上網,但是如果要無線上網或使用商務中心的設施,價格就偏高了。酒店裡有一家設施齊全的健身中心,還有桑拿浴室。 對那些預算不是很緊張的遊客,我強烈推薦這家酒店。
阿德隆凱賓斯基酒店
4.6/5108 評價
柏林市中心
我在17年前獨自一人來過柏林旅行,依稀記得那是早晨8點,太陽剛升起來,我在酒店對麪的星巴克仰望着勃蘭登堡門和旁邊這座美麗的豪華酒店。所以12月初,有機會來柏林出差,我毫不猶豫訂了這個酒店。特別開心的是,酒店在滿房的情況下還給我升級了房間,我的房間窗子正對着勃蘭登堡門。雖然是來出差,在房間時間並不長,但是每晚回答房間,或者早上看到窗外景色還是很開心。另外,酒店早餐有亞洲食物角,雖然粥和油條做得一般,但是看到了皮蛋,這些還是讓我很開心。酒店房間沒有燒水壺,電話客房後來給我送來了。我入住時候,正好有東歐政要入住,還有好萊塢來宣傳電影,房價相比倫敦、巴黎等地,算是性價比很高了。下次還會來住。
阿姆勃蘭登堡門公寓
4.1/543 評價
柏林市中心
新年期間我在柏林住了三晚,剛回來。這個公寓地理位置優越,方便我們觀看31號街上的遊行慶祝,而且臨近所有的主要景點和交通線。公寓內很寬敞,有單獨的會客廳和廚房,感覺比酒店狹窄的客房棒多了。淋浴出水快,水很暖,另有一個浴缸——現在大多數酒店都是只有淋浴了。 我一定還來這兒住。 祝您旅途愉快!
柏林威斯汀大酒店
4.4/5108 評價
柏林市中心
一年前我住在這裏並且審查這家酒店的屬性,我很喜歡它甚至勝過這次旅行。今年我注意到工作人員是尤其的樂於助人以及友好(不是他們一年前不這樣,它衹是更明顯)。我的行李丟了,酒店非常樂於幫助的提供免費洗浴用品,威斯汀健身包,運動鞋,T恤和短褲,這些幫助我到直到可以去購物。房間很大,在政府季的西部有一個美好的視野。我訂購客房服務通過房間裏的iPad,並在不到30分鐘內及時交付。作為SPG鉑金,我選擇了早餐作為我的免費便利設施; 雖然好,但我不會支付30或35歐元收費。 另一個偉大的住宿在威斯汀酒店。
阿莫酒店 - 阿曼諾腓特烈大街酒店
4.1/543 評價
柏林市中心
外部環境:地理位置優越,交通便利。 酒店服務:熱情舒適的管理水平。 酒店價格:合理的性價比和高性價比。 酒店消費:免費早餐,口味適中,選擇豐富。
柏林米特萊昂納多酒店
4.1/5108 評價
柏林市中心
The hotel's location is great, a few minutes' walk to the Brandenburg Gate, Reichstag, Dussmann (a mega bookstore). Lots of restaurants nearby. But very quiet. Facilities are clean and nice - not luxurious but comfortable and sufficient. Breakfast is good - baked food, nice selection of cold cuts, etc. The hotel staff is very friendly and accommodating. Their concierge (Aladdin) is just amazing - extremely knowledgeable and friendly.

常見問題︰

柏林旅遊攻略

柏林處處擁有沉重的歷史痕迹。曾是二戰的戰場,又因冷戰曾被一分為二,柏林擁有豐富的文化遺迹與數不盡的博物館。這裏的街頭塗鴉又充滿現代氣息的藝術氣質,柏林還擁有全歐洲數一數二的夜生活,有種外冷內熱的精彩。

柏林擁有800年的歷史,這裏保存著德國從君主時代到二戰、再到冷戰的故事。這裏有見證納粹上台的國會大廈,紀念二戰的猶太人紀念碑,冷戰時隔絕東西柏林的柏林牆和查理檢查站,以及有“德國凱旋門”之稱的德意志國家地標——布蘭登堡門。柏林的博物館天堂,目前柏林官方所稱的博物館數目是超過170個,同時還有300個公立和私立的畫廊,柏林的博物館島有世界遺産之名。除了收藏古巴比倫與波斯文化的帕加馬博物館,收藏古埃及文物的新博物館等傳統博物館,你也可以在猶太人博物館欣賞壓抑又別致的建築,在柏林故事博物館參觀當年的核掩體,在包豪斯檔案館欣賞裝飾藝術,或是在咖喱香腸博物館邊玩邊吃。柏林的博物館之多,總有幾個會滿足你的愛好。

米特區是柏林最主要的區域之一,波茨坦廣場、火車站等交通樞紐都在這個區域;主要景點布蘭登堡門、國會大廈、查理檢查站等都在此。住在這個區域,能方便到達城內的各個主要景點。蔕爾加滕區像是一個大型的公園區域,為忙碌的人們提供了綠蔭草地和休閑的空間,柏林動物園也在此處,放鬆身心,前往動物園和與動物們親密相處。

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