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5星級

Hotel Luc, Autograph Collection
4.5/565 評價

Hotel Luc, Autograph Collection

柏林市中心 柏林|距離Trabi Museum0.79km
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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商務出差

柏林波茨坦廣場皇冠假日酒店
4.5/5115 評價

柏林波茨坦廣場皇冠假日酒店

克羅伊茨貝格 柏林|距離Trabi Museum0.77km
非常好的酒店,價格也很好。我們爲此付出的便宜價格根本沒有反映酒店。由於價格如此合理,我們對酒店的質量持懷疑態度。我想說,價格反映了一家三星級酒店,這家酒店絕對是5星級酒店。我和男朋友在九月底在這裏住了3個晚上,我們肯定會回來的。到達後,我們接待處接待了最可愛的人(我沒聽清他的名字)當他登記入住時,他問我是否是獎勵俱樂部的成員,我只是在幾周前才簽約,所以我不確定這是什麼或意味着什麼。當我讓他知道時我要求我的會員號碼,我不需要交,但他在他的系統中找到了,他把我們的房間升級爲套房。非常感謝,這是一個可愛的接觸,肯定會讓我們想回來。牀很舒服,但是枕頭超級柔軟,所以我們睡了3個!!套裝的浴室太棒了,真的很大,有一個可愛的瀑布淋浴,有一個座位!!還有一個手持淋浴頭,很好,因爲瀑布淋浴沒有洗頭髮的最佳壓力。它也有一個可愛的大浴缸。我們的房間一到就一塵不染,每天都打掃。我從來沒有住過這麼幹淨的酒店,在covid之後,這真的被讚賞了看不到一點灰塵或灰塵。我們的套房在頂樓,屋頂上有可愛的大斜窗,謝天謝地,因爲空調工作不好。九月的時候外面很涼爽,但是酒店真的很暖和,因爲我們在頂樓,我們的房間很暖和,因爲空調不工作,我們不得不打開窗戶,這意味着在睡覺的時候非常吵,特別吵早上,附近的建築工人似乎每天早上都開始6:30AM,我們的房間太熱,無法關上窗戶。我明白噪音當然不是酒店的錯,但如果你想和你睡覺的話,只要稍微擡起頭。窗戶打開。自助早餐還可以-有很多冷飲選擇,有些糕點但不是很多熱食。廚師會煮雞蛋,但你喜歡它們,這是一個很好的獎勵。接待處非常細心,快速解決任何問題。我們需要一些額外的枕頭和洗漱用品,他們在詢問接待處後10分鐘內送到房間。酒店的位置非常好,步行10分鐘內就有公共汽車站和地下/地鐵站。步行15分鐘即可輕鬆到達波茨坦廣場,柏林購物中心坐落在購物的好地方,柏林牆和查理檢查站也離這裏只有幾分鐘的路程Uber真的很便宜,所以如果您不想走路,那麼Uber的價格真的很高。公共汽車超級易於使用,價格也很好,我會100%推薦使用它們四處走動和探索。我不會推薦跳
柏林市中心萬怡酒店
4.6/569 評價

柏林市中心萬怡酒店

柏林市中心 柏林|距離Trabi Museum0.78km

最新預訂:15小時前

This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.
柏林中心諾富特酒店
4.3/591 評價

柏林中心諾富特酒店

柏林市中心 柏林|距離Trabi Museum1.26km
In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.

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包括早餐

柏林牆精選酒店
4.4/546 評價

柏林牆精選酒店

柏林市中心 柏林|距離Trabi Museum0.04km
這家酒店有5個房型,我訂的是行政公寓,如果第二頂級房型的話。我是單人旅行,但是喜歡房間佈局和額外的空間。我入住了30/03/223晚,被分配了107房間。一打開門,我立刻覺得它與我爲行政公寓看到的圖片完全不同,它足夠大,但只是不是我預期的。廚房區被一個百葉窗鎖在上面,我覺得很奇怪。我剛剛在房間裏待了5分鐘,就出去探索了。我向接待處詢問廚房是否有人找,他們問我是否想把它解鎖,是的,這就是我預訂了那種房型的原因,冰箱隔間用來放冰塊和冷飲。我大約5個小時後回來,廚房確實沒有鎖。我正要去洗澡,找了應該在房間裏的浴袍和拖鞋,但是什麼也沒有。就是在這個時候,我確信這不是我預訂的房型。我檢查了手機,看規格說明,確定我被給了錯誤的房型。我去接待處詢問並和值班經理交談,他打印了2頁來顯示行政公寓和公寓(最高房型)之間的區別,儘管相同的圖片被用來宣傳這兩種房型,有一些不同,他說我的房間比酒店大多數房間都大。我仍然不確定,但接受了他說的話,我收集了浴袍和拖鞋,他們還沒有在房間的原因是持續的Covid限制。我仍然覺得我處於房間房型中,它很大,但很多房間被溼房間佔了,這適合輪椅用戶,這使房間成爲一個笨拙的空間,有很多死空間。結果,我的航班取消了,最後只住了2晚,所以沒有進一步追求。回家後,我檢查了網站上的房間規格,107房間不符合廣告中的規格或儘快在圖片中。兩個主要原因。1)行政公寓有沙發/沙發牀,最多可睡3人,107房間沒有沙發/沙發牀,這個房間最多只能睡2人。2)行政公寓有獨立的座位區,有桌子和椅子,您可以坐在那裏吃東西,圖片上也清楚顯示,這個不是107號房,唯一一個座位是桌子旁的一把椅子和另一把椅子,我覺得107號房是適合輪椅使用者的高級房,但是由於我是單獨旅行者,所以不需要睡覺的能力,所以被給了我。我希望沙發/沙發牀可以坐起來放鬆,這就是爲什麼我預訂了一個房間,裏面有這個。我只是寫這個評論,因爲3封電子郵件沒有回覆,一個到novum hotel 10/04/22,兩個直接到酒店12/04/22和20/04/22。我確實注意到酒店在這裏對一些評論做出迴應,所以也許你可以像我一樣給我回信

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查看柏林酒店的住客評價

正在搜尋Trabi Museum附近的酒店?比較房價和評價,找到您的理想酒店。
柏林麗晶酒店
4.7/577 評價
柏林市中心
我們在這家五星級酒店住了七晚,住得十分開心,在20世紀90年代的時候本來這家酒店時四季酒店(Four Seasons)修建的,但後來四季連鎖酒店(Four Seasons)放棄了這家酒店。 這家酒店就位於菩提樹下大街(Unter den Linden)南邊一個街區的地方,在御林廣場(Gendamenmarkt)的邊緣,從這裏步行即可到達柏林(Berlin)很多最具有文化和政治意義的場所,並且毗鄰一流的高端購物中心和這座城市最美味的幾家餐廳。 沒有比這裏更好的適合遊客居住的地理位置了。 我們的房間十分寬敞舒適、設備齊全,衹是浴缸小得有點離譜。Fischers Fritz餐廳評了較高的米其林星級,這裏真的是名副其實啊。早餐是自助餐,所有餐點一應俱全,並且還可以自己點餐。這裏高雅的裝飾裝修和傢具陳設時典型的四季酒店(Four Seasons)的風格,房間裏有一些很有意思又具有歷史韻味的蝕刻版畫以及現代藝術品。 我們遇到的所有員工都十分友好親切、很有能力。 房間裏可以免費上網,但是如果要無線上網或使用商務中心的設施,價格就偏高了。酒店裡有一家設施齊全的健身中心,還有桑拿浴室。 對那些預算不是很緊張的遊客,我強烈推薦這家酒店。
柏林城中心智選假日酒店
4.3/5132 評價
克羅伊茨貝格
Location: The location is the prime advantage if you wish to visit Berlin. All the attractions are easily accessible with Bus/S-Bahn/U-Bahn. So full marks for this. Breakfast: For vegeterians, was plenty to choose from. So we are happy with it. Ofcourse for non-vegeterians, maybe bit disappointing as there was no omlett/Wursts/HotDogs etc which you least expect. Staff: Overall good, except one incidence. A Guy with specs, from the kitchen area, talked rudely with us as we were taking photos of the food. He could have talked politely which is the first and utmost thing you expect in Germany. Other than him the all other staff members were good. ROOMs: The rooms were quite small because of extra Bed. We would like to mention that we were completely disappointed with the extra bed. It was big , agree, but it looked like it was a Sofa-Bed and had very large structure which took lot of room space. Exactly the way the others have complained here. The quality of the mattress was poor. The pillow quality was as well poor for this extra bed. The double bed was big enough but the qulity of the mattress can be better. Cleanliness: The room was in general clean except that certain areas needed immediate attention. For example the iron-pad had dust layers so decided not to use it at all. The toilet seat was from outside clean but the inner side was unattended and hence not clean enough. Next day the room service cleaned up the room but it was also not perfect. They only made the bedsheets. They did not bother to once clean the surface of bedsheets. Which we immediately noticed. Which is not expected from room service.
宜必思柏林城市波茨坦廣場酒店
3.8/559 評價
克羅伊茨貝格
As an Accord Gold member, I was under the impression that wherever I stay I will get tbe best service. My stay at IBIS Berlin was the worst ever, I will never stay with any IBIS hotel ever again. It Sucks, the room was not clear, sheets are dirty, mattress was of a very bad quality, towels were not clean, my daughter had a facial infection, a horrible experience. A disappointment 😡😡😡😡
柏林查理檢查站美居公寓酒店
4.3/5105 評價
柏林市中心
我們於2019年10月在209室住了四個晚上。房間很寬敞,設備齊全,我們可以打開窗戶通往下面一條安靜的街道。該地點非常適合步行前往購物區,高檔餐廳和咖啡館,旅遊景點以及搭乘公共交通工具。員工真的很棒。他們毫無例外地友好而樂於助人,使我們在住宿期間及以後都感到真誠的歡迎。
斯圖加特放鬆酒店
4/525 評價
克羅伊茨貝格
I have just spent 3 nights here in a twin room with a friend...A lovely quiet comfortable room over looking park. Very clean and well stocked with toiletries, loo roll , tissues and disposal bags. The staff were amongst the most pleasant I have come across in a long time, very helpful with local information etc. A very reasonably priced bar and fridge in the foyer for sandwiches, beer and wine. We had a very good deal at 110 Euros pp for 3 nights. Great location with nearby SBahn Anhalterbahnhof, with great connections to all the sights, though many are within walking distance. For example, Checkpoint Charlie, Brandenburg gate, Holocaust Memorial, and part of the wall. A great stay!!!
柏林市中心萬怡酒店
4.6/569 評價
柏林市中心
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.

常見問題︰

柏林旅遊攻略

柏林處處擁有沉重的歷史痕迹。曾是二戰的戰場,又因冷戰曾被一分為二,柏林擁有豐富的文化遺迹與數不盡的博物館。這裏的街頭塗鴉又充滿現代氣息的藝術氣質,柏林還擁有全歐洲數一數二的夜生活,有種外冷內熱的精彩。

柏林擁有800年的歷史,這裏保存著德國從君主時代到二戰、再到冷戰的故事。這裏有見證納粹上台的國會大廈,紀念二戰的猶太人紀念碑,冷戰時隔絕東西柏林的柏林牆和查理檢查站,以及有“德國凱旋門”之稱的德意志國家地標——布蘭登堡門。柏林的博物館天堂,目前柏林官方所稱的博物館數目是超過170個,同時還有300個公立和私立的畫廊,柏林的博物館島有世界遺産之名。除了收藏古巴比倫與波斯文化的帕加馬博物館,收藏古埃及文物的新博物館等傳統博物館,你也可以在猶太人博物館欣賞壓抑又別致的建築,在柏林故事博物館參觀當年的核掩體,在包豪斯檔案館欣賞裝飾藝術,或是在咖喱香腸博物館邊玩邊吃。柏林的博物館之多,總有幾個會滿足你的愛好。

米特區是柏林最主要的區域之一,波茨坦廣場、火車站等交通樞紐都在這個區域;主要景點布蘭登堡門、國會大廈、查理檢查站等都在此。住在這個區域,能方便到達城內的各個主要景點。蔕爾加滕區像是一個大型的公園區域,為忙碌的人們提供了綠蔭草地和休閑的空間,柏林動物園也在此處,放鬆身心,前往動物園和與動物們親密相處。

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