羅克漢普頓麗晶品質酒店(Quality Hotel Regent Rockhampton)

Love staying here whenever we come to Rockhampton. Queen heritage room very spacious, comfortable and clean and at a good price. Easy parking and Fernando and his team are very friendly and welcoming. See you next time, Darryl and Monique.

Very welcoming hotel, Fernando and his staff greet guests by name throughout the stay. I travel regularly to Rockhampton for work, this is my first stay here and this will be my home away from home from now on, in fact I wrote this review while lying in the comfortable bed with amazing pillows, great rooms, lovely pool, amazing customer service and the food in the restaurant is outstanding. If you stay here you must try the Curry and also the Lamb. Thank you Fernando and staff.

Great place to stay, clean rooms with working aircon (being from Hamilton, NZ, Rocky is hot even in winter). Great bar and staff (we met a kiwi and an italian), and the manager, warm, welcoming and professional. Reasonable price.

Amazing place to stay, best food in rocky! , Fernando and crew were most accommodating very very impressed with the food (must try lamb rump) and Pierre’s never ending list of cocktails Rooms spacious, updated and clean

We arrived at this accommodation. Fernando (the manager) was in the middle of the road talking to an undesirable looking local. We were told on check in to not leave anything valuable in our cars as he didn’t believe it would be safe. We were concerned he said straight away you don’t have to stay here. We discussed with our travelling companions and decided not to stay. Fernando said no refund will be provided. Terrible service and experience with this hotel and manager!!!

The worst hotel Experience in my life, racism, verbal and physical threats!!! I couldn’t believe still what has happened to me and my mum at the Hotel. Arrived at 8 p.m. checked in with Fernando, an owner and a property manager of a Sri lankan origin. Room given 114, quite small, with no opening doors or windows for fresh air. Paid 192 dollars for a 34 sq meters room as per pics on booking showing a large comfortable room. Talked nicely the same night to clarify, and was told by Fernando that if I don’t like it I shall leave immediately at 9 p.m. and find something else. And no other rooms available due to the Army people fully booked the hotel. Clearly speaking I was given the worst room as I arrived late. My mum couldn’t sleep properly as the balcony door locked and no fresh air in the room. No ventilation either due to property being a heritage listed old property. Looks amazing from the outside, moldy and filthy inside. At 192 AUD plus 50 AUD for a breakfast. Is it legal to provide accommodation without proper ventilation? How can you rely on aircon? Air con is inside and recirculates the air inside of the room. Woke up at 3 a.m., opened the entrance door for some air to be able to breathe. Security reasons- so someone could have walked in. Slept with the open door the rest of the night. Following morning I complained to Fernando about mold, no air in the room, no ventilation and I said that’s not a good value for 192 dollars. Fernando burst out of anger, called me a f””””king Russian, that I am a mums boy and shall leave the hotel immediately. He came out of the reception desk, came in very closely to me face to face like 2 sm. And threatened me. I asked him if he is going to slap me? He was very close to this. I was in a state of a shock! I still couldn't believe this has happened to me in Australia at a 4 star property! I give this property 0 Star review. I never experienced such a verbal and physical abuse. I was polite and my complaints are substantiated by evidence. I immediately called the Police Link and submitted the report to them. I am thinking to press charges as this behaviour of a property manager and customer service completely unprofessional and unlawful . I personally feel I have experienced a clear example of racism. I have lived in Australia for 9 years on an Australian passport (yes Russian descent) and never felt something like that. If you book this property please do so at your own risk. If you sensitive to Mold and extremely bad customer service be mindful of what I wrote. I also complained to the booking com and I will provide the update in a further review. Pics and evidence of stay attached.

Mixed review as the hotel is nice, renovated and clean, in a good location and the room itself would be fine except ... I doubt that particular room (112A) is mitigating the noise conditions for a tourism operated sleeping space. The room is placed few meters from a compressor (I reckon water heating for whole building) and I woke up at least 10times during the night each time the compressor would start. The windows are facing a wall (!) from neighbors building which so it's like a corridor amplifying the sounds. All these for $200/night. Absolutely ridiculous.

Absolutely awesome breakfast buffet. Everything from cereal to waffles, pancakes and toast, fresh fruit and a full cooked breakfast. Staff were very friendly and attentive, and we were greeted and seen off by the owner Fernando. We got there at 7 as we are early birds. Food kept coming out fresh and everything was delicious. Well worth the drive from Yeppoon. I prefer low gluten and had loads to choose from. We will be back.

Would definitely stay again, lovely hotel in a heritage building.