The hotel has much history and is located in "downtown" Bethlehem anchoring the main street that is lined with boutique shops and restaurants within walking distance. The staff is very friendly, and the night front desk clerk was quick to welcome our late arrival and anything to make our stay more comfortable. He was great and I wish I knew his name because he truly exemplifies what exceptional customer service is.
It is an old historical property and I acknowledge and understand improvements are costly, but it might be time to update the decor and embrace some modern amenities for travelers, such a water fountain with refillable water bottle spout and a microwave at least in a "common area". There is NO water fountain, and the two water bottles in the room don't make up for the inadequate and lacking eco-friendly water source for guests. If you stay multiple nights and have leftovers, there is not a single microwave on the property to heat up food.
The Bellhop service is a nice and custom service, but I didn't even know the hotel had it until after I checked in since their station is located around the corner of the front lobby. I parked in front and checked in from there, so maybe management should revamp that showcasing the service at the front instead of at the side of the hotel. Reception occurs at the front at the majority of hotels so unless one is a frequent traveler or guest to this hotel you would not know otherwise. Beds and pillows were great, sleep well.
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