貝蒂訥酒店推介

「就在Bethune火車站對面，坐車很方便，房間乾淨整潔就是稍小了點，早餐麪包挺好吃，前台服務態度非常好」

「酒店位於貝思通的宏偉地方(主要廣場)。它可以看到鐘樓Beffroi的美景。工作人員很友好,非常樂於助人。他們甚至還給我們免費額外的瓶水。房間很乾淨。酒店附近停車的地方很多 宏大的地方週邊也有很多餐廳」

「I’m really not sure how to review this one night stay. The room itself once we finally got in, was decent. Good shower, very comfy bed, good location, good parking. However, we turned up just before 6pm and we got into our room around 8.15pm. During the middle part of this, we got very wet trying to get a reply from the ‘hotel’ buzzer, spent a lot of money on phone calls to the ‘owner/manager’ and thought a lot about where else we could stay overnight because we were clearly not going to get into the hotel we had booked. It was a complete mess. No response from the buzzer and no response from the 2 phone numbers we were given. Having made 20+ calls, we eventually got a call back with lots of (quite complex) instructions on how to get our key, where the room was located (different location) and - specifically because I asked how to get through the gate of the new location - an explanation as to how to actually get into the car park entrance to our room. This really isn’t what you want for a one night stay when you’ve driven 300 miles that day. Breakfast is not a buffet - as advertised when we booked - but a few random bits in your room. I have no idea if these are changed for the next guest. Trip.com couldn’t or wouldn’t help - I’m really not sure - and the owner was not contactable. I’ve had no apology since. The explanation we were given as we stood outside in the rain was that the person ‘had been in a meeting’. They may need to review their reception processes. The reason I’m not giving this a one-star review is because the person who finally rang us to tell us what to do, was lovely and the room was pretty good (air con needed, but otherwise a good room).」