塔克西姆大都會酒店(Metropolitan Hotels Taksim)

Отел большой чистый вкусный завтрак но когда убирает кружку на месте не ставят обратно надо всегда звонить и спрашивать воду и кружку

Service is so good

It is an average hotel Does not promise a lot 1- no body lotion in the room 2- no ironer for clothes: they gave us the manager’s iron for all of us to share then entered our room and took it in our absence 3- the internet is terrible. When we complained: the manager told us it is because we are fully booked Breakfast is ok Rooms look very old and needs a lot of work, there was a terrible smell in the toilet

For all travelers who expect a minimum of decency and respect from hotel staff, I strongly advise against this hotel. The staff is disrespectful, discriminatory and indecent. Guests are personally insulted. No solutions are offered. After sharing my negative experience with the managing director, I was promised that the appropriate front desk staff would apologize to me. this promise was also not kept. I have traveled all over the world and stayed in over 200 hotels. What I experienced here I could not have imagined even in my worst nightmares. Positive reviews about this hotel do not correspond to reality, but much more at the request of the staff on site.

Hotel location is great 5 minutes walk to be in taksim square and isteklal Street. Hotel set up is very good my room was spacious and comfortable. The problem during my stay was that nights were very noisy coming from out of the hotel and during weekend there was a very loud music may be a wedding party that lasted until 2.30 in the morning. Some of the staff were very helpful but the receptionist called Sahar was very rude dealing with clients shouting and screaming to them. She needs to be trained on customer service and how to deal with client's who are the ones she got paid for serving them . When tried to explain to her manager he proved to be as well very arrogant and not understanding and needs as well expensive trying on customer service. I do travel a lot and this time is the worst dealing with reception staff in any of the hotels. My advice never ever stay in this hotel

We stayed at this hotel for 4 nights, it was so terrible experience at all. It is not worth the money you need to spend. The AC was not working properly. The food is not good enough. Totally the personnel at Metropolitan Taksim are not helpful , from top to bottom the reception, concierge, wait , restaurant etc. We thoroughly didn’t enjoyed our stay at the Metropolitan Taksim in Istanbul. I would definitely not stay at this hotel again neither recommended to anyone. There are many hotels in such area worth the money you would spend. HISHAM

Rooms are very small AC not working Receptionist during the period from 17:00-21:00 On 9/07/2022 is the worst customer service behavior you ever faced in your life. Pls do not come to this hotel even if they offer you a free of charge accommodation .

1- the stuff doesn’t speak English only Turkish and they treated visitors badly except ms.sahar she’s so kindly and try to help every one she’s also speak English very good 2- bad internet and every time I have to reconnect WiFi and it’s so slow and some time it’s doesn’t work 3- beware of cleaners name is “ sayed “ he’s old man and he try to take money from us and on we were sleeping he knock the door then he directly open the door and he want to inter room . 4- food is bad not fresh 5- hotel it’s not safe no security near to dark area and the place name terla Basha it’s famous dangerous area 6- food it’s not fresh