畢爾巴鄂的赫西拉酒店-傲途格精選酒店(Hotel Ercilla de Bilbao, Autograph Collection)

在 Autograph 的體驗很愉快，工作人員非常友好，位置也很完美——你可以步行到很多地方。附近深夜也有吃飯的地方。屋頂酒吧的景色非常優美，適合下午喝啤酒！房間很舒適，有足夠的空間容納 2 人。

看起來非常優雅，但服務和裝飾令人失望。預訂時要求停車，但抵達後被告知停車已滿，必須去其他地方。房間有多個故障（空調、電視、保險箱），應該檢查一下。 總的來說，如果價格相似，畢爾巴鄂還有更好的飯店可供住宿。

良好的位置和友好的服務

Good one

Location and room was very good. However, the hotel has a number of flaws that affect overall experience. First of all, AC system doesnt work to the right tenperature. It is a recurrent issue that always happen in this hotel and is specially disturbing in cold days. Having said that the maintenance attention is substandard. After reviewing the AC of our room and determining that was not working, no action was taken. Reception also ignored the issue and only after 2 reminders the sent a warmer to our room. In order to be able to sleep with a non working AC machine, you need to simply switch off power from the main power control. It has happened to us before in this hotel and also what maintenance team also suggest. Nothing that you expect in a high standard place ( TV commanders were not working because of lack of batteries…etc All tech elements clearly neglected). Moreover, in a previous stay you could notice that reception service was atended by Junior staff. They ignored the room calls several times on purpose as they were “busy”. When complaint was made they were just not very educated and it was obvious they were trainees. Overall, the hotel, location, cleanliness and quality of beds … is very good, amazing, but they are other important elements that are substandard for this level of pricing. As a reference, we also attended the new years gala in the same hotel (at 350 euros/head) and our assesment is similar…. Highs and lows.

非常棒的飯店，位於市中心，價格也很合理。屋頂露台酒吧是享用輕便食物和飲料的絕佳場所。門童、接待處、家事人員、餐飲人員都非常重視我們的需求。特別值得一提的是喬安妮和她接待處的同事，他們非常努力地在短時間內為我們預訂了很棒的餐廳。我們絕對推薦這家酒店。