We went to desk to book 3 rooms, the receptionist told us to book our rooms online as it would take her to long. We suggested it was her job but she refused. All this time she had her cell out and continued to have a conversation with someone other than work by the sound of it. I booked the rooms on ******* and went to the counter again, the ******* only used my card to hold the rooms , the other two would use their cards for their rooms. The person who was checking us in managed to bill all 3 rooms to my card, the manager came over and told her she had made a mistake but were unable to correct it. Somehow the hotel managed to bill me for a 4 room, the receptionist thought weneeded an extra room. Talked to the duty manager the next morning she had overheard the receptionist telling us to book online. The hotel was fine but the staff were a joke, check your credit card after you leave or just don’t go in the first place.
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