I booked this hotel in Birmingham for my parents, but their first night in the UK was very disappointing. The elevator was broken without any prior notice, and the receptionist was unhelpful and unfriendly. Even after my parents showed their booking confirmation, they were still made to spell their names again and again in a rude manner.
My parents don’t speak much English and came here to enjoy their first trip to the UK. Instead of a warm welcome, the experience left them feeling stressed and uncomfortable.
翻譯