Horseshoe Black Hawk

En general todobestuvo excelente, me encanto que el personal hizo todo lo posible por ayudarme aunque yo no hablaba ingles. Ellos se hicieron entender conmigo. Excelente servicio

En general todo estubo muy bien

My reservation was for a suite king bed and when I got there they gave me 2 queen bed I spoke with the supervisor and he said that was the only room left they sold my room I make a gateway with my husband and he was not happy about have 2 beds

Loved the hotel. Room was very comfortable. I felt safe. If I were to make a suggestion it would be to explain that the guest must use your room key to make the elevator go to the floor you want. I was in the elevator quite sometime before another guest getting on from the parking lot showed me what was wrong. Also Houseshoe seemed to be the only hotel on the ***** that didn’t offer valet during the weekdays. As for ****** restaurants, they were very short staffed the week before new years. And refused to let us sit at the bar to have a drink while we waited for a table. We spent the rest of our trip eating across the street at the Monarch hotel and ******.

Is a very nice property, rooms are very nice and clean but didn't have any hand soap, shampoo , conditioner or lotion like they had in the past. Some of the personalat the cashier desk were rude as were some of the table game workers.Other than that had a great time.

We Love this place!!! I highly recommend the horseshoe Hotel always friendly staff and comfortable beds. Nice job horseshoe.

The Horseshoe is nice place to stay. We stayed at the lady Luvk thd night before and it had a bad smell, but the Horseshoe rooms were extremely clean and nice. Thd desk clerks, Horse shoeand lycky lady were outstanding!!!

Zero customers service skills at the reception , no hello or good buy , the dark long hair employee was rude and after checking my ID card tossed it towards me

Staffing shortages were notable. No spare blankets available on fri - sat nights. Day shift front desk manager was rude, floor staff where helpful and friendly