Despite having proof that my partner was rushed to hospital for emergency treatment and giving Henson hotel 5 days notice, they refused to accept my cancellation and still charged me for our stay.
We were due to stay at another hotel the night before and they very kindly refunded my booking without any proof or any questions.
I was disappointed by the hotel’s lack of compassion and refusal to offer a refund when I had to cancel due to an emergency hospital admission.