I made a very big mistake. I booked us for the night I thought we were arriving, but because of time change, it should have been for the following night. They picked us up at airport as if we had a valid reservation and then when checking us in, told us it was for the previous night and wouldn't allow us to use reservation for the night we arrived and wouldn't offer a refund or exchange. We ended up having to pay for another room! It was pretty upsetting, but we were stuck.
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