Avoid this Hotel because there are renovations going on!!!!! It would have been nice to have been told over the phone that there were renovations going on. I would not have booked otherwise. Being charged premium rates for a room but only receiving a mediocre stay. The bar/restaurant is getting renovated so we were told that the restaurant was open if we wanted food & drinks. We ordered drinks as we weren't hungry enough for dinner at that time. We mentioned this to one of your staff members who then pointed to the seats close to the reception area. So basically we couldn't sit in the restaurant with our drinks. The only drink on tap was Guinness & there was a minimal selection of bottled beers so we had no choice but to order drinks we wouldn't usually drink. We then ordered a takeaway & ate our dinner in our room. This night away was a surprise for my husband who works in the hospital close by. Myself & our son travelled up from a different county to surprise him. When we were checking out, I mentioned everything to one of your male staff members who wrote them down. I also emailed the manager myself but have gotten no reply which lead me to putting up a public complaint which I never do .......
滿意
130 評價