Loch Logan酒店(Loch Logan Hotel)

Reservamos pelo ******* dois apartamentos neste hotel, para uma noite, sendo 1 para casal e 1 para solteiro. O pagamento foi feito pela plataforma, mas quando chegamos lá, a recepcionista nos disse que tínhamos que pagar novamente porque não estava pago ainda. Apesar de nossa insistência de que o pagamento já tinha sido feito, ela se recusou a fazer nosso checkin sem que pagássemos novamente. Sem 4G no momento e sem a senha da Wi-Fi do hotel, pagamos de novo as diárias, confiando que haveria estorno dos valores duplicados tão logo ficasse esclarecido o mal entendido. Pois estamos esperando até hoje o ressarcimento. Quase 5 meses. Nem atendem mais nossas ligações.

Pense bem antes de se hospedar no Loch Logan Hotel, pois apesar de termos uma reserva pré- paga feita pelo site *******, nos foi cobrado novamente pela estadia apesar dos nossos esforços para explicar para a recepcionista que a estadia já estava paga. Passados 15 dias ainda não fomos ressarcidos . LAMENTÁVEL!!!!

Logo na recepção fomos brindamos com a cobrança da diária que já havia sido paga. Mesmo alertada a recepcionista insistiu na cobrança. De resto, os quartos são confortáveis e limpos. O café da manhã, para o padrão do hotel, é básico - para não dizer padrão hotel de rede

We always stay at this hotel. Clean and close to shops and restaurants.

This was such a disappoin**ent, we booked an executive Suite for R2233 for the night. The website said, slippers and hairdryer in the suite, none of that was available. The toilet in the bathroom was leakung all over the floor. The phone was not working as well. When I went down to reception to talk to the Manager on duty, she was also not on site. They called her and she laughed about this. So at half past nine at night, we were tired, disgusted and furios with no service. It was supposed to be a romantic evening away, but urned out to be a disaster. If we camped in a tent, it would have been much better. Management needs to step up and provide what is promised and paid for. I would seriously advice people not to stay here at all!!!!!

We had a great time at Loch Logan hotel and the stuff was amazing.

Friendly staff and not over crowded as there are only about 17 rooms.

Inside is luxury and style wrapped into great people and great service. The outside does not do justice to this gem of hospitality

The carpet in front of the bathroom was soaking wet. We had to shower in boiling water because there was something wrong with the tap. toilet flash mechanism was broken. We have reported it on the fist day, but nothing was done. The bed was comfortable and the breakfast was ok.