I'm pretty easy to please. I am slow to anger and quick to forgive. That being said, there were numerous things about this hotel that crossed the line for me, and I have to say something. Just one disgusting or frustrating thing after another. Cosmetic things, like the shredded curtain on the window, the dents and dings on the wall, the peeling carpet and paint--I don't care about that stuff. But brown and yellow stains all over the walls, chairs, mattresses, comforters, floor...I CANNOT tolerate. When we went to check into our room, the main light switch didn't work. The room was muggy, and reeked like a laundry basket full of dirty clothes. Hoping to air out the room I flipped the switch to the exhaust fan in the bathroom but of course it didn’t work either. I turn on a lamp to discover there are drips of some kind of brown sludge ALL OVER the floor, and of COURSE my coat fell in it. At first I thought they were cigarette burns or some kind of stain but I took a kleenex and wiped at it and it came right up. It was like a few dozen melted chocolate chips all over the floor. I HOPE it was chocolate. No way in hell am I walking around on this disgusting carpet in my socks. Then I discovered brown and yellow stains on the comforter. There is NO WAY you could miss all this stuff while cleaning the room. I went down to the front desk and asked for a new room. I will say, the staff I dealt with were very polite, apologetic, and helpful, doing what they could to accommodate me. They were about the only positive aspect of my experience I can think of. They got me a new room and it was better, but as we got further into our stay we discovered more things that were foul or frustrating. More brown and yellow stains on the mattress and floor. Yet again, the exhaust fan in the bathroom didn’t work. The plumbing in the rooms sucks. The shower barely drained. First shower I took it was up to my ankles the whole time, second shower I took it was halfway up my calves. And YES I checked that the drain was cleared. The floor/base of the tub was caving in, rather than being flat it was U shaped, so awkward to stand in. The flush on the toilet was incredibly weak. You could say ”Why didn't you tell the staff about these problems so they could fix them?” I DID with some of the stuff, but when it comes to stuff like the shower and toilet, what were they going to do? Bring a plumber in to snake the pipes or repair them while I just awkwardly sit there? I didn't want to deal with that hassle and intrusion. And I didn’t want to pack all my stuff up and switch rooms again. At that point I was just so sick of it and I couldn’t wait to check out of the place. The only reason I gave this hotel 2 stars was because of the kindness and helpfulness of the staff. The breakfast was decent. Despite all their problems, the bathrooms were relatively clean. And I never saw any bugs. But the negatives far outweighed the positives. If
14 評價