The host initially gave us two terrible the room in which the rooms were still dirty in both, the lamp was falling apart in the first room and the TV did not work in the second, also neither of these rooms was the one we saw in the images of what we had booked. Luckily we have friends who are locals and speak Spanish fluently who were able to get us the correct room; only after the hostess showed us 3 more terrible rooms.
When we did final get the "good" room, the floor were still dirty, WiFi access did not reach this room, and the appliances and furniture were all poor quality. They did clean the room each day, but we had to buy our own toilet paper and hand soap as these were no provided. The water never drained completely from the shower or sink basins, and the mini fridge had the freezer section exposed which caused all our items to freeze inside.
The hotel overall is not a 4 star hotel and the rooms have no charm or warmth (literally or figuratively).
翻譯