布恩Chapell Wilson Hall附近酒店

I can see a vision of the time when Comfort Suites in Boone was an excellent hotel. Alas, that time appears to be in the past. We stayed five nights, March 12-March 16, 2024. Although our stay was, for the most part, pleasant, some nagging frustrations and observations put a big damper on it. On our first evening, I stepped into the tub for a shower, only to discover the large shampoo bottle mounted on the end wall of the tub surround was completely empty. I subsequently took the empty bottle to the front desk and asked for another. ”I don't even know why this bottle was there,” exclaimed the gentleman staffing the front. He went into the back room and promptly returned with three minuscule bottles of cheap shampoo--hardly enough for thick-haired guests anticipating almost a week's stay. Also on our first evening, I discovered the sink faucet lacked an aerator, resulting, of course, in a wild, unrestricted splattering of water. I immediately put my pants back on and strolled down to the front desk to report the problem. The friendly front desk gentleman immediately reached for a work order and promised he would submit it to maintenance right away. After we returned to the hotel on March 13 from our day's activities, the first thing I did was check the faucet. I was met with a wild, unrestricted splattering of water, prompting me to return to the front desk to check the status of the work order. The friendly young lady shuffled through some paper, found the work order, and reported that the maintenance man wasn't there that day. ”Well, let's get this taken care of as soon as possible,” I urged. March 14 dawned, and we once again set off for a long day of activity. When we returned to the hotel late that evening, I washed my hands in wild, unrestricted, splattering water. This time, the front desk lady reported that the maintenance man was, in fact, on vacation all week. ”I can insert the aerator myself if you happen to have one,” I pleaded. She disappeared down the hall and returned some minutes later empty-handed. Apparently, she tried in vain to remove an aerator from a vacant room's faucet. To her credit, she offered to move us to a different room, but we were completely unpacked with our clothes in the closet and in drawers, our espresso machine and Waterpik hooked up, our drinks and restaurant leftovers in the fridge, etc. We were entrenched. Moving was not an option. I gave up. One of the last things I did on our stay on the morning of March 17 (day 6) was to rinse out our espresso equipment in a wild, unrestricted splattering of water. I suppose maintenance issues can be problematic in an aging facility. Moving in with the luggage cart was a big challenge with front glass doors that didn't automatically open. I had to back through and move with vigor to keep the doors from closing on the packed cart. When I reported the problem, front desk personnel indicated they hoped to have the doors fixed soon. Surely eno

糟糕的計費做法和極差的跟進關注。在辦理入住時,我沒有被告知從我預訂住宿時起,我的房價大幅上漲(雙倍)。我立刻去和前台主管說話,他沒有同情心,也沒有幫助,一直說我的小組費率的變化本該和我溝通,並得到了我公司的經理的批准。它沒有得到批准,我的經理讓我知道,經過反覆的溝通,它已經解決了,他們將尊重最初報價的利率。已經嘗試了10多個解決方案,包括與通用汽車,計費經理,現場主管留言,撥打萬豪主號碼,打開兩起案件(因爲其中一起被關閉,沒有任何聯繫)。他們繼續說這個價格是我經理批准的,不敢相信,不提前告知別人一個價格,加倍收費,就行。這發生在我組的其他人身上,有的已經降價了(但沒有回到原來的房價),有的還在等待....我也通過app要求客房服務(較少頻繁然後在辦理入住時被告知)那天沒有執行-不得不再次要求第二天。只要求一週住宿一次。大堂確實提供不錯的座位選擇,後面的室外座位區很寬敞。食物對於該地區來說非常昂貴-因爲附近有很多,許多替代選擇,價格更合理。房間大小合適,浴室也是如此。有更多的掛鉤掛毛巾會很好。遺憾的是,由於客戶服務差,通用汽車管理着多家酒店,我永遠不會住在 Boone 地區的另一個萬豪酒店。

The lady at the counter was wonderful and greeted us kindly! She was sure to tell us that she and her coworkers were readily available if needed, and the different amenities that were not in the room. I wouldn’t mind going there again, it was a lovely experience. The room was comfortable as well, the bed was well made and soft and did not has a funky smell which I sometimes worry and have experienced with other hotels/motels. I do recommend!

酒店位置很好。有停車場。