When we checked in and went to our room, it was very smelly upon opening the door. You could smell the mold in the air. We turned on the lights and there were soiled dirty carpet that was hard to even imagine walking on. There was a very bright light coming through the window that made sleeping almost impossible. We went to the desk to share with them that I have a COPD infection and that this room would not be good for my health. The desk clerk Samantha, was very unhelpful. She said there was nothing she could do and we had to stay in that room. I asked if there were other rooms and she said yes but she could not change our room as Holiday Inn Olivier does not allow that — it is against their policies. Then at the time there was a woman with no top with a towel wrapped around her breast and no shoes and her partner who was very intoxicated and no shoe started to check in. It was 1:30 we had no choice but to sleep in the room. I woke up coughing and my eyes were swollen. In the morning during check out a new person was at the desk. She was very helpful, apologized— I told her that I had asked Samantha to call her supervisor but she would not. I do not think this room nor the way we were treated is normal for Holiday Inn. I recommend renovating this room and giving employees more training and to have the training be towards helping customers have a positive experience and concerns about health issues.
翻譯