洛思加圖斯酒店(Hotel Los Gatos)

在我出現之前幾週就已經預訂了，但我得到了一個糖果，它位於一條正在進行施工的小路旁邊。這應該是一家四星級酒店，但我真的沒有看到任何四星級的東西，其次，我沒有因為正在施工而得到補償，這並沒有讓週五的住宿變得太愉快。當酒吧說這是收費的一部分時，我被收取了重新進貨的費用，而在兩晚的住宿中，我最終為一間確實不太有吸引力的房間支付了近 900 美元。如果我可以給這家酒店評分的話，我會說，就他們收取的價格而言，它更像是一家二星級酒店。女傭非常樂於助人而且非常有禮貌，儘管他們似乎英語說得不好。整體來說對這家酒店非常失望

No electricity and no back up generator. A decent hotel should be up and running quickly or at the very minimum give its customers updates of when their generator will be working. Can’t shower and conduct other personal hygiene necessities due to power outage and no generator. The hotel refused to provide a refund for the night and no apologies either. Stay elsewhere.

It was a lovely day out but when I went to check in the lady barley checked me in or let me know about any of the amenities or how to go about parking. My room was right by the front entrance so there was a constant sound of a slamming door.

Luvattua vip-lahjaa ei koskaan saatu. Aamupala oli hyvin heikko.

Room was just Ok. And very dark. Being next to the pool is not a good thing.

Very poor hospitality, very old rooms and non functioning doors etc we ended up leaving and didn’t stay the night because of the poor service and lack of hospitality.

The property was beautiful just like the town. I loved my room. My favorite part was the double sided fireplace. I will definitely be back.

Everything about this hotel was perfect except bedsheets. A little bit itchy for such a nice hotel! We stayed on the Alma suite! It was beautiful

We stayed here over new years of 2023 -2024; the hotel and room is nice; but it had so many ******* that’s it’s hard to recommend outright. There is an underground garage to park in, what they didn’t tell you is that there is a steep ramp going into it, my regular sedan car going slowly bottomed out. For sure I’m not the first to have this happen to. The staff on check in should disclose this problem; and frankly it should be fixed. The room is nicely appointed but lacks interior lighting, it’s really dim when the sun goes down. The shower is made unnecessarily narrow with shower doors handles that encroach on your space. Yes I hit my elbow a couple times. Additionally for such a nice place the mounted shampoo, conditioner and body wash makes this place feel more like cheap hotel. Additionally the drain didn’t work properly and the shower head was disconnected from the wall. The grout in shower is not cleaned well, there was mold formations. The towels were nice. The bed was quite comfortable; the pillows too were good. The dried blood spots on the sheets, not so great and that should have been noticed and not put on the bed. I personally didn’t see it straight away because it was under the duvet and appeared in am when the cover was pulled back. The room had large modern tv, but it lacks the ability to stream from your device to the monitor a bit of a let down. Last point The front desk lacked knowledge on how to split pay at checkout and no mgr was there to help.